Overview

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SilverOaks Resort Heritage

349 Fenton Street, Rotorua, New Zealand
+64 7347 7686

€53+

Overall guest ratings

5.5/10 OK
based on 1,149 reviews

Review highlights

  • 9.0
  • 8.0
  • 5.0
  • 4.0

Nearby

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    About

    Enjoy your visit to Rotorua with a stay at SilverOaks Resort Heritage. Guests indulge in spa services, then grab a bite to eat at the restaurant. There's an outdoor pool and a bar/lounge, and in-room conveniences include refrigerators and microwaves.

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    Hotels.com

    AMENITIES

    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Outdoor pool
    • Express check out
    • Free parking
    • Playground
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Room service
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • Coffee shop
    • Safe
    • Fitness centre
    • Laundry facilities
    • Spa
    • Child pool
    • Bar/Lounge
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Outdoor tennis
    • Grill
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    5.5 OK
    based on 1,149 reviews
    • 9.0 "Terrific location."
      7.9 "City centre within easy reach, said 79%."
      9.4 "Great parking, according to 94%."
      8.2 "82% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      8.6 "Easily accessible by car, said 86%."
    • 8.0 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.0 "Management was excellent, said 80%."
      7.4 "74% thought the service was very professional."
      10.0 "100% said the recreation staff was great."
    • 5.3 "Average comfort."
      6.6 "For only 66%, the noise level was all right."
    • 5.1 "Breakfast is mediocre."
    • 5.0 "Pool is mediocre."
      1.7 "Dirty pool, said 83%."
    • 4.0 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
    • 2.8 "Awful rooms."
      0.4 "96% thought they were poorly maintained."
      2.2 "78% said rooms were dirty."
      2.5 "75% complained about the bathroom."
      4.4 "56% didn't like the uncomfortable beds."
      1.0 "90% found problems with the furniture."
      2.9 "71% thought the tv was sub-standard."
      2.5 "For 75%, the rooms looked old."
      2.4 "76% were unsatisfied with the kitchenette."
      0.7 "93% said the bathroom was dirty."
      2.7 "73% had problems with the shower."
      3.0 "70% were disappointed with the minibar."
      4.8 "Air conditioning was criticized by 52%."
    • 2.8 "Food is inedible."
      1.0 "For 90%, the dining experience was not enjoyable."
      1.3 "Unclean dining area, according to 87%."
    • 2.5 "Disappointing wellness & sports facilities."
      2.6 "74% didn't like the fitness area."
      0.7 "93% said that wellness & sports facilities were unclean."
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    Overall rating

    5.4 OK
    based on 321 reviews
    • 8.9 "Location is great."
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.3 "Management was excellent, said 83%."
    • 5.2 "Average comfort."
    • 5.1 "Breakfast is mediocre."
    • 3.8 "Internet is poor."
    • 3.0 "Awful rooms."
      0.3 "97% thought they were poorly maintained."
      2.6 "74% complained about the bathroom."
      4.3 "57% didn't like the uncomfortable beds."
      2.2 "78% said rooms were dirty."
      2.9 "71% thought the tv was sub-standard."
      2.3 "For 77%, the rooms looked old."
      0.9 "91% said the bathroom was dirty."
      1.0 "90% found problems with the furniture."
      3.0 "70% had problems with the shower."
      3.4 "66% were disappointed with the minibar."
      2.6 "74% were unsatisfied with the kitchenette."
    • 2.5 "Disappointing wellness & sports facilities."
    • 2.4 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."
    • 2.4 "Food is inedible."
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    Overall rating

    5.3 OK
    based on 769 reviews
    • 9.0 "Terrific location."
    • 7.8 "Good service."
      9.0 "90% found the staff to be very friendly."
      8.2 "Management was excellent, said 82%."
      7.4 "74% thought the service was very professional."
    • 5.0 "Pool is mediocre."
    • 5.0 "Average comfort."
      4.1 "59% didn't like the uncomfortable beds."
    • 4.6 "Breakfast is below average."
    • 4.2 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
    • 2.6 "Food is inedible."
      1.2 "For 88%, the dining experience was not enjoyable."
    • 2.5 "Awful rooms."
      0.3 "97% thought they were poorly maintained."
      1.6 "84% said rooms were dirty."
      2.3 "77% complained about the bathroom."
      4.1 "59% didn't like the uncomfortable beds."
      1.1 "89% found problems with the furniture."
      2.4 "76% were unsatisfied with the kitchenette."
      0.7 "93% said the bathroom was dirty."
      2.6 "For 74%, the rooms looked old."
      2.9 "71% thought the tv was sub-standard."
      2.5 "75% had problems with the shower."
      2.7 "73% were disappointed with the minibar."
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    Overall rating

    6.3 Good
    based on 57 reviews
    • 8.3 "Great service."
      8.3 "83% said the reception staff was great."
      9.2 "92% found the staff to be very friendly."
    • 3.0 "Awful rooms."
      2.6 "74% complained about the bathroom."
      1.9 "81% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
    • 2.1 "Terrible amenities."
      1.3 "87% thought the building wasn't nice."
    • 1.8 "Generally quite dirty."
      1.9 "81% said rooms were dirty."
    data provided by TrustYou

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