Overview

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Enjoy Casino & Resort Pucon

Clemente Holzapfel 190, Pucon, Chile
+56 452 913 300

€91+

Overall guest ratings

7.8/10 Good
based on 2,204 reviews

Review highlights

  • 9.1
  • 9.1
  • 4.3
  • 4.3

Good to know

  • Friendly service

Nearby

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    About

    A great choice for a stay in Pucon, Enjoy Pucon - Gran Hotel Pucon features a casino and offers an airport shuttle (available on request) for CLP 16000 per person. After taking a dip in one of the 2 indoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. An outdoor pool and a health club are other highlights, and rooms offer 24-hour room service and LCD TVs.

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    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Internet
    • Concierge service
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Indoor pool
    • Outdoor pool
    • Skiing
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • 24 Hour Front Desk
    • Sauna
    • Free parking
    • Playground
    • Beachfront
    • Terrace/Patio
    • Business centre
    • Laundry facilities
    • Laundry service
    • Child pool
    • No smoking
    • Coffee shop
    • Safe
    • Pets not allowed
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    based on 2,204 reviews
    • 9.1 "Excellent breakfast."
    • 9.1 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
      7.7 "77% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.6 "Good pool."
    • 6.4 "Service is ok."
      5.6 "Housekeeping was ok, according to 56%."
      6.5 "65% found the room service acceptable."
      6.1 "Hotel security was average, thought 61%."
      6.7 "67% thought the management was tolerable."
    • 4.3 "Not very clean."
      4.3 "57% said rooms were dirty."
      2.4 "76% said the bathroom was dirty."
      2.2 "Dirty pool, said 78%."
    • 4.3 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      3.9 "61% didn't like the uncomfortable beds."
      0.4 "For 96%, the rooms looked old."
      1.1 "89% thought they were poorly maintained."
      4.3 "57% said rooms were dirty."
      4.1 "Air conditioning was criticized by 59%."
      1.3 "87% found problems with the furniture."
      2.4 "76% had problems with the shower."
      2.4 "76% said the bathroom was dirty."
      4.3 "57% criticized the small bathroom."
      2.0 "80% were disappointed with the minibar."
    • 3.0 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
      1.6 "84% complained about the elevator."
      2.6 "74% didn't like the architecture."
      4.2 "Fair terrace, said 58%."
    • 2.5 "Disappointing internet connection."
      2.8 "72% said the wifi quality was bad."
    • 1.4 "Horrible vibe."
      0.3 "97% criticized the unstylish hotel."
      3.3 "67% didn't like the unstylish hotel."
      3.8 "62% criticized the plain hotel."
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    Overall rating

    7.7 Good
    based on 1,079 reviews
    • 9.2 "Excellent breakfast."
    • 9.0 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
    • 7.8 "Good pool."
    • 6.8 "Service is ok."
      5.3 "Housekeeping was ok, according to 53%."
    • 4.3 "Rooms are not good."
      0.3 "For 97%, the rooms looked old."
      2.6 "74% complained about the bathroom."
      3.6 "64% didn't like the uncomfortable beds."
      1.1 "89% thought they were poorly maintained."
      1.3 "87% found problems with the furniture."
      4.0 "Air conditioning was criticized by 60%."
      4.5 "55% said rooms were dirty."
      2.5 "75% had problems with the shower."
      4.9 "51% criticized the small bathroom."
    • 3.7 "Bar is not good."
    • 3.2 "Terrible amenities."
      3.2 "68% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
      2.6 "74% didn't like the architecture."
    • 2.5 "Disappointing internet connection."
      2.7 "73% said the wifi quality was bad."
    • 1.5 "Horrible vibe."
      0.3 "97% criticized the unstylish hotel."
      4.3 "57% criticized the plain hotel."
      3.2 "68% didn't like the unstylish hotel."
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    Overall rating

    7.7 Good
    based on 969 reviews
    • 9.0 "Terrific location."
    • 8.6 "Breakfast is good."
    • 5.8 "Service is ok."
      6.9 "Only 69% thought the service was professional."
      5.7 "Housekeeping was ok, according to 57%."
    • 4.5 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      4.4 "56% didn't like the uncomfortable beds."
      0.5 "For 95%, the rooms looked old."
      4.3 "Air conditioning was criticized by 57%."
      1.1 "89% thought they were poorly maintained."
      1.4 "86% found problems with the furniture."
      4.6 "54% said rooms were dirty."
      2.3 "77% had problems with the shower."
      1.5 "85% thought the tv was sub-standard."
    • 3.2 "Terrible amenities."
      3.2 "68% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
      4.7 "53% found the grounds unpleasant."
      2.6 "74% didn't like the architecture."
      2.1 "79% complained about the elevator."
    • 2.7 "Disappointing internet connection."
      2.9 "71% said the wifi quality was bad."
    • 1.5 "Horrible vibe."
      0.3 "97% criticized the unstylish hotel."
      3.3 "67% didn't like the unstylish hotel."
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    Overall rating

    7.4 Good
    based on 154 reviews
    • 9.3 "Terrific location."
    • 9.1 "Excellent breakfast."
    • 6.3 "Service is ok."
    • 4.6 "Value below average."
    • 4.3 "Rooms are not good."
      3.7 "63% didn't like the uncomfortable beds."
      2.4 "76% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      4.7 "53% said rooms were dirty."
      4.0 "Air conditioning was criticized by 60%."
      1.2 "88% found problems with the furniture."
    • 2.9 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    • 1.5 "Horrible vibe."
      0.3 "97% criticized the unstylish hotel."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Friendly service"
    data provided by TrustYou

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