Overview

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Iberostar Quetzal

Avenida Xaman Ha Lote Hotelero No. 2, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2000

€150+

Overall guest ratings

9.1/10 Excellent
based on 747 reviews

Review highlights

  • 9.6
  • 9.5
  • 9.0
  • 5.6

Good to know

  • Recreation staff is nice
  • Pleasant hotel grounds
  • Friendly atmosphere
  • Friendly service

Nearby

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    About

    Nestled on the beach, this Playacar resort is within a 15-minute walk of Piste Cyclable sur Paseo Xaman-Ha and Playacar Golf Club. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within 3 mi (5 km).

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    Expedia

    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Room service
    • Restaurant
    • Bar/Lounge
    • Free parking
    • Gift shop
    • Meeting/Banquet facilities
    • Game room
    • Spa
    • Child pool
    • Outdoor pool
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    9.1 Excellent
    based on 747 reviews
    • 9.6 "Wonderful beach."
      9.2 "92% appreciated the clean beach."
      8.0 "Beach sports facilities are great, according to 80%."
    • 9.5 "Perfectly clean."
      9.2 "92% said rooms were clean."
      10.0 "100% thought it was clean."
      10.0 "Clean pool, said 100%."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.8 "88% said the recreation staff was great."
      8.8 "88% thought the service was very professional."
      8.2 "82% said the reception staff was great."
      9.6 "96% found the restaurant service to be one of the best."
      9.3 "Housekeeping was great, according to 93%."
    • 8.9 "Location is great."
      9.5 "95% appreciated the closeness to the beach."
      8.1 "81% liked the proximity to sightseeing."
      8.3 "City centre within easy reach, said 83%."
    • 8.8 "Vibe was good."
      9.1 "91% enjoyed the friendly atmosphere."
      10.0 "100% said it was a stylish hotel."
    • 5.6 "Internet is average."
      6.8 "68% thought the wifi quality was ok."

    Overall rating

    9.2 Excellent
    based on 455 reviews
    • 9.7 "Perfectly clean."
      9.3 "93% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.5 "Wonderful beach."
    • 9.2 "Terrific location."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      8.8 "88% said the recreation staff was great."
      8.8 "88% thought the service was very professional."
      9.2 "Housekeeping was great, according to 92%."
    • 8.8 "Amenities are good."
      8.9 "89% found the grounds to be nice."
    • 5.4 "Internet is average."

    Overall rating

    9.5 Excellent
    based on 291 reviews
    • 9.7 "Wonderful beach."
    • 9.6 "Perfectly clean."
      10.0 "100% thought it was clean."
      9.3 "93% said rooms were clean."
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% said the recreation staff was great."
      9.0 "90% thought the service was very professional."
    • 9.3 "Terrific location."
      9.5 "95% appreciated the closeness to the beach."
    • 8.9 "Vibe was good."
      9.3 "93% enjoyed the friendly atmosphere."
    • 6.9 "Rooms are ok."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Recreation staff is nice"
    "Pleasant hotel grounds"
    "Friendly atmosphere"
    "Friendly service"
    data provided by TrustYou

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