Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Iberostar Quetzal

Avenida Xaman Ha Lote Hotelero No. 2, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2000

€146+

Overall guest ratings

9.1/10 Excellent
based on 904 reviews

Review highlights

  • 9.7
  • 9.5
  • 9.0
  • 5.5

Good to know

  • Recreation staff is nice
  • Professional service
  • Pleasant hotel grounds
  • Clean hotel facilities

Nearby

    show all

    About

    Nestled on the beach, this Playacar resort is within a 15-minute walk of Piste Cyclable sur Paseo Xaman-Ha and Playacar Golf Club. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within 3 mi (5 km).

    Less show all
    Expedia

    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Room service
    • Restaurant
    • Bar/Lounge
    • Free parking
    • Gift shop
    • Meeting/Banquet facilities
    • Game room
    • Spa
    • Child pool
    • Outdoor pool
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Storage available
    • Wedding services
    • Terrace/Patio
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.1 Excellent
    based on 904 reviews
    • 9.7 "Perfectly clean."
      9.4 "94% said rooms were clean."
      10.0 "100% thought it was clean."
      10.0 "Clean pool, said 100%."
    • 9.5 "Wonderful beach."
      9.3 "93% appreciated the clean beach."
      8.8 "Beach sports facilities are great, according to 88%."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.8 "88% said the recreation staff was great."
      8.9 "89% thought the service was very professional."
      8.7 "87% said the reception staff was great."
      8.4 "84% found the restaurant service to be one of the best."
      7.1 "Housekeeping was great, according to 71%."
      7.1 "71% said the booking process went smoothly."
    • 9.0 "Terrific location."
      9.6 "96% appreciated the closeness to the beach."
      9.1 "91% liked the proximity to sightseeing."
      8.2 "City centre within easy reach, said 82%."
    • 8.4 "Breakfast is good."
    • 5.5 "Internet is average."
      5.0 "50% thought it was adequately priced."
      5.7 "57% thought the wifi quality was ok."

    Overall rating

    9.3 Excellent
    based on 569 reviews
    • 9.8 "Perfectly clean."
      9.6 "96% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.3 "Wonderful beach."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.8 "88% said the recreation staff was great."
      9.0 "90% thought the service was very professional."
      8.6 "86% said the reception staff was great."
      7.2 "Housekeeping was great, according to 72%."
    • 9.2 "Terrific location."
      8.5 "85% liked the proximity to shopping."
    • 9.0 "Excellent amenities."
      9.1 "91% found the grounds to be nice."
    • 5.2 "Internet is average."

    Overall rating

    9.6 Excellent
    based on 334 reviews
    • 9.8 "Perfectly clean."
      10.0 "100% thought it was clean."
      9.5 "95% said rooms were clean."
    • 9.6 "Wonderful beach."
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% said the recreation staff was great."
      9.0 "90% thought the service was very professional."
    • 9.3 "Terrific location."
      9.5 "95% appreciated the closeness to the beach."
    • 8.7 "Food is delicious."
      8.1 "81% loved the menu selection."
    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Recreation staff is nice"
    "Professional service"
    "Pleasant hotel grounds"
    "Clean hotel facilities"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    Photos
    Map

    Map