Overview

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Bluebay Grand Esmeralda

Carretera Federal Chetumal, 77710 Playa del Carmen, QR, Mexico
+52 984 877 4500

€119+

Overall guest ratings

7.6/10 Good
based on 1,169 reviews

Review highlights

  • 8.7
  • 8.4
  • 5.6
  • 5.1

Good to know

  • Recreation staff is nice
  • Professional service
  • Friendly service
  • Pleasant hotel grounds

Nearby

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    About

    Located on Mexico's Riviera Maya, 10 km (6 mi) from Playa del Carmen and 68 km (41 mi) from Cancún, this upscale Mayan-influenced resort sits on 457 meters (1,500 feet) of sparkling white-sand beach.

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    Expedia

    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Childrens programmes
    • Babysitting or child care
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Pool table
    • Private beach
    • Storage available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Laundry service
    • Child pool
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    based on 1,169 reviews
    • 8.7 "Breakfast is good."
    • 8.4 "Location is great."
      8.0 "80% liked the proximity to sightseeing."
    • 8.1 "Food is delicious."
      7.5 "75% loved the menu selection."
      7.0 "70% loved the dining experience."
      8.8 "Beef and steak dishes were excellent, according to 88%."
      7.6 "Yummy desserts, said 76%."
      8.8 "88% were happy with the price."
    • 7.8 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
      7.2 "72% said the recreation staff was great."
      8.5 "85% found the restaurant service to be one of the best."
      7.4 "Lovely bar service, according to 74%."
      7.1 "71% were happy with the room service."
    • 5.7 "Average comfort."
    • 5.6 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      5.9 "Only 59% thought the furniture was functional."
    • 5.1 "Beach is so-so."
      6.0 "Average beach sports facilities, said 60%."
    • 4.4 "Vibe wasn't good."
      1.9 "81% criticized the unstylish hotel."
      4.6 "54% criticized the plain hotel."
    • 4.1 "Internet is poor."
      2.0 "80% said the wifi quality was bad."
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    Overall rating

    7.8 Good
    based on 829 reviews
    • 8.6 "Food is delicious."
      7.2 "72% loved the menu selection."
    • 8.5 "Breakfast is good."
    • 8.3 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.4 "74% said the recreation staff was great."
      7.4 "74% thought the service was very professional."
      8.1 "81% found the restaurant service to be one of the best."
      7.2 "72% were happy with the shuttle service."
    • 8.0 "Location is great."
      8.5 "85% appreciated the closeness to the beach."
    • 6.7 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
      5.8 "Only 58% thought the pool was clean."
      5.6 "Dining area was clean enough, according to only 56%."
    • 6.3 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      5.9 "Only 59% thought the furniture was functional."
      5.5 "Only 55% thought the shower was ok."
    • 5.1 "Beach is so-so."
    • 4.7 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    • 3.8 "Internet is poor."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    8.0 Good
    based on 292 reviews
    • 8.8 "Location is great."
    • 8.1 "Food is delicious."
      7.6 "76% loved the menu selection."
    • 8.1 "Great service."
      8.7 "87% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      7.7 "77% said the recreation staff was great."
    • 7.8 "Good amenities."
      9.0 "90% found the grounds to be nice."
    • 5.9 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
    • 5.3 "Average comfort."
    • 5.3 "Beach is so-so."
    • 5.0 "Vibe was decent."
      6.4 "64% thought the atmosphere was somewhat friendly."
    • 4.4 "Internet is poor."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    7.5 Good
    based on 46 reviews
    • 8.3 "Food is delicious."
    • 8.2 "Location is great."
    • 7.3 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 7.3 "Good amenities."
    • 5.8 "Rooms are ok."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Recreation staff is nice"
    "Professional service"
    "Friendly service"
    "Pleasant hotel grounds"
    data provided by TrustYou

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