Globales Palmanova

Food selection was very good especially the salads and fruit. Hot food was questionable? Hotel rooms were kept super clean - every day a good cleaning. There was water and apples in the reception area which I liked.

But my main complaint was that the staff made a point of making us feel different. We were asked for our wristbands. We didn't have one. We weren't told that we weren't allowed to have a drink of water with our main meal. It seems this hotel is block-booked for full board so they're not used to half board. We had booked half-board and the manager Ramon informed us that we were not allowed to take a drink of water with our dinner which I thought was over the top. He then instructed the waitresses to take our glasses from the table so that we couldn't use the water dispenser. We were informed we would have to buy water. For environmental reasons I think there should be a water fountain available for eating. There was water and apples in the reception area which I liked. I refuse to buy bottled water. Water should always be part of the deal in my view. The reception staff were not able to tell me how to get to their hotel by public transport. I had to find it out myself even though I had made 2 requests. Not everybody wants to take a taxi that costs 45-50 Euro. Again environmental issues as well as cost! We were on the 7th floor over quite a noisy road and there was blue plexiglass on the balcony which we hated. It hurt our eyes. The lighting over the beds was not great either. So book a pool view room if you can - it doesn't have the blue balconies and it's quieter. There are only 2 lifts (small taking up to 4 persons) so it can be slow!

Hotel was very clean and beds were nice

Didn’t find the hotel staff on reception very helpful and a little rude at times. When being told we could have a late check out and to confirm the morning of check out we were then told that this was no longer possible. Although the rooms are comfy they are very small and walls are extremely thin, very noisy.