Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

GEM Hotel - Chelsea, an Ascend Hotel Collection Member

300 West 22nd Street, New York, NY 10011, United States
+1 212 675 1911

€166+

Overall guest ratings

7.6/10 Good
based on 1,499 reviews

Review highlights

  • 9.7
  • 8.9
  • 6.1
  • 3.5

Good to know

  • Pleasant entrance area
  • Friendly service

Nearby

    show all

    About

    Let the destination reach you at the GEM Hotel - Chelsea, an Ascend Hotel Collection Member just walking distance to Penn Station. This smoke-free hotel is located near destinations like Times Square, The Empire State Building, Madison Square Garden, Macys Herald Square and Grand Central Station. Enjoy amenities like free WiFi, copy and fax services, fitness center and our coffee, wine and beer bar located in the lobby. Rooms come equipped with a flat-screen TV, pillow-top mattress, safe, desk, coffee maker and hair dryer. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

    Less More
    Choice Hotels

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • Safe
    • Airport shuttle (surcharge)
    • Pets not allowed
    • Storage available
    • Terrace/Patio
    • Internet
    • Restaurant
    • Express check out
    • 24 Hour Front Desk
    • Designated smoking area
    • Coffee shop
    • Parking (surcharge)
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    based on 1,499 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      7.8 "78% thought the service was very professional."
      7.8 "Lovely bar service, according to 78%."
    • 8.9 "Very good internet connection."
      8.3 "83% said the wifi quality was great."
      9.0 "90% thought it was a great value."
    • 8.3 "Food is delicious."
    • 8.0 "Very nice wellness & sports facilities."
      8.0 "top-notch fitness area, thought 80%."
    • 6.1 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 3.5 "Breakfast is below average."
    • 3.4 "Rooms are not good."
      0.6 "94% said rooms were small."
      4.3 "57% didn't like the uncomfortable beds."
      2.8 "72% found problems with the furniture."
      1.8 "82% thought they were poorly maintained."
      4.3 "For 57%, the rooms looked old."
      3.8 "62% said the bathroom was dirty."
      4.5 "55% were disappointed with the minibar."
      4.1 "59% thought the tv was sub-standard."
    • 2.0 "Quite uncomfortable."
      0.6 "94% said rooms were small."
      4.3 "57% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
    View all review categories

    Overall rating

    7.5 Good
    based on 884 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to shopping."
      8.3 "83% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      7.6 "76% thought the service was very professional."
    • 8.7 "Very good internet connection."
    • 8.3 "Food is delicious."
    • 7.3 "Good amenities."
      7.4 "74% thought the building was wonderful."
      9.5 "95% loved the terrace."
      7.2 "72% said the facilities were very new."
    • 6.1 "Average value."
    • 6.1 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 3.7 "Breakfast is below average."
    • 3.1 "Awful rooms."
      0.6 "94% said rooms were small."
      4.2 "58% didn't like the uncomfortable beds."
      2.6 "74% found problems with the furniture."
      1.9 "81% thought they were poorly maintained."
      4.1 "59% said the bathroom was dirty."
      4.2 "58% were disappointed with the minibar."
      3.8 "For 62%, the rooms looked old."
    • 1.7 "Quite uncomfortable."
      0.6 "94% said rooms were small."
      4.2 "58% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
    View all review categories

    Overall rating

    7.7 Good
    based on 74 reviews
    • 9.7 "Terrific location."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.3 "Food is delicious."
    • 7.6 "Good amenities."
      7.7 "77% thought the building was wonderful."
    • 3.1 "Awful rooms."
      0.6 "94% said rooms were small."
      4.3 "57% didn't like the uncomfortable beds."
    • 2.1 "Quite uncomfortable."
      0.6 "94% said rooms were small."
      3.1 "69% thought it was too noisy."
      4.3 "57% didn't like the uncomfortable beds."

    Overall rating

    7.3 Good
    based on 164 reviews
    • 9.5 "Terrific location."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 7.7 "Good amenities."
      7.7 "77% thought the building was wonderful."
    • 7.6 "Good vibe."
    • 6.2 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 4.3 "Rooms are not good."
      0.8 "92% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      2.9 "71% found problems with the furniture."
      3.8 "62% said the bathroom was dirty."
    • 2.2 "Quite uncomfortable."
      0.8 "92% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
    View all review categories

    Overall rating

    7.7 Good
    based on 374 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to shopping."
    • 9.1 "Internet works perfectly."
      8.6 "86% said the wifi quality was great."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
    • 8.2 "Food is delicious."
    • 7.5 "Good amenities."
      7.6 "76% thought the building was wonderful."
      7.4 "74% enjoyed the lobby entrance."
      9.2 "92% loved the terrace."
    • 6.5 "Average value."
    • 5.9 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 3.1 "Awful rooms."
      0.7 "93% said rooms were small."
      4.0 "60% didn't like the uncomfortable beds."
      1.6 "84% thought they were poorly maintained."
      2.7 "73% found problems with the furniture."
      2.9 "Air conditioning was criticized by 71%."
    • 2.0 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      4.0 "60% didn't like the uncomfortable beds."
      2.9 "71% thought it was too noisy."
      2.9 "Air conditioning was criticized by 71%."
    View all review categories
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Pleasant entrance area"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    new york
    friendly staff
    staff was excellent
    chelsea
    room was small
    great location
    queen size bed
    great water pressure
    rooftop patio
    easy access to the subway
    empire state building
    smallest room
    nyc standards
    small rooms
    room was a little smaller
    More

    Photos
    Map

    Map