Overview

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GEM Hotel - Chelsea, an Ascend Hotel Collection Member

300 West 22nd Street, New York, NY 10011, United States
+1 212 675 1911

€172+

Overall guest ratings

7.6/10 Good
based on 1,464 reviews

Review highlights

  • 9.8
  • 9.1
  • 6.1
  • 4.0

Good to know

  • Pleasant entrance area
  • Friendly service

Nearby

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    About

    Let the destination reach you at the GEM Hotel - Chelsea, an Ascend Hotel Collection Member just walking distance to Penn Station. This smoke-free hotel is located near destinations like Times Square, The Empire State Building, Madison Square Garden, Macys Herald Square and Grand Central Station. Enjoy amenities like free WiFi, copy and fax services, fitness center and our coffee, wine and beer bar located in the lobby. Rooms come equipped with a flat-screen TV, pillow-top mattress, safe, desk, coffee maker and hair dryer. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

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    Choice Hotels

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • Safe
    • Airport shuttle (surcharge)
    • Pets not allowed
    • Storage available
    • Terrace/Patio
    • Internet
    • Restaurant
    • Express check out
    • 24 Hour Front Desk
    • Designated smoking area
    • Coffee shop
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    based on 1,464 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
      8.5 "85% thought the service was very professional."
      7.8 "Lovely bar service, according to 78%."
    • 8.6 "Very good internet connection."
      8.4 "84% said the wifi quality was great."
      9.0 "90% thought it was a great value."
    • 8.4 "Food is delicious."
    • 7.6 "Good amenities."
      7.6 "76% thought the building was wonderful."
      7.5 "75% enjoyed the lobby entrance."
      9.6 "96% loved the terrace."
      8.2 "82% said the facilities were very new."
      8.1 "81% thought the architecture was beautiful."
    • 6.1 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 4.0 "Breakfast is below average."
    • 3.3 "Rooms are not good."
      0.7 "93% said rooms were small."
      3.7 "63% didn't like the uncomfortable beds."
      2.0 "80% thought they were poorly maintained."
      1.8 "82% found problems with the furniture."
      4.1 "59% said the bathroom was dirty."
      3.0 "Air conditioning was criticized by 70%."
      4.5 "55% were disappointed with the minibar."
      0.8 "92% thought the tv was sub-standard."
    • 1.8 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      3.7 "63% didn't like the uncomfortable beds."
      3.4 "66% thought it was too noisy."
      3.0 "Air conditioning was criticized by 70%."
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    Overall rating

    7.5 Good
    based on 819 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
    • 8.5 "Very good internet connection."
      8.3 "83% said the wifi quality was great."
    • 8.4 "Food is delicious."
    • 7.3 "Good amenities."
      7.3 "73% thought the building was wonderful."
      7.1 "71% enjoyed the lobby entrance."
      9.7 "97% loved the terrace."
      8.2 "82% said the facilities were very new."
    • 6.0 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 4.0 "Breakfast is below average."
    • 3.0 "Awful rooms."
      0.6 "94% said rooms were small."
      3.8 "62% didn't like the uncomfortable beds."
      1.8 "82% found problems with the furniture."
      2.0 "80% thought they were poorly maintained."
      4.5 "55% said the bathroom was dirty."
      3.1 "Air conditioning was criticized by 69%."
      4.3 "57% were disappointed with the minibar."
    • 1.7 "Quite uncomfortable."
      0.6 "94% said rooms were small."
      3.8 "62% didn't like the uncomfortable beds."
      3.5 "65% thought it was too noisy."
      3.1 "Air conditioning was criticized by 69%."
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    Overall rating

    7.7 Good
    based on 102 reviews
    • 9.8 "Terrific location."
    • 8.9 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.3 "Food is delicious."
    • 7.4 "Good amenities."
      7.4 "74% thought the building was wonderful."
    • 2.9 "Awful rooms."
      0.8 "92% said rooms were small."
      3.9 "61% didn't like the uncomfortable beds."
    • 2.0 "Quite uncomfortable."
      0.8 "92% said rooms were small."
      3.3 "67% thought it was too noisy."
      3.9 "61% didn't like the uncomfortable beds."

    Overall rating

    7.2 Good
    based on 146 reviews
    • 9.7 "Terrific location."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.0 "Amenities are good."
      8.0 "80% thought the building was wonderful."
    • 6.3 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 4.3 "Rooms are not good."
      0.9 "91% said rooms were small."
      4.1 "59% didn't like the uncomfortable beds."
      2.0 "80% found problems with the furniture."
      4.0 "60% said the bathroom was dirty."
    • 2.1 "Quite uncomfortable."
      0.9 "91% said rooms were small."
      4.1 "59% didn't like the uncomfortable beds."

    Overall rating

    7.7 Good
    based on 395 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to shopping."
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
      8.5 "85% thought the service was very professional."
    • 8.8 "Very good internet connection."
      8.7 "87% said the wifi quality was great."
    • 8.2 "Food is delicious."
    • 7.5 "Good amenities."
      7.6 "76% thought the building was wonderful."
      9.4 "94% loved the terrace."
      7.6 "76% enjoyed the lobby entrance."
    • 5.9 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
    • 4.1 "Breakfast is below average."
    • 3.1 "Awful rooms."
      0.8 "92% said rooms were small."
      3.5 "65% didn't like the uncomfortable beds."
      1.7 "83% thought they were poorly maintained."
      1.8 "82% found problems with the furniture."
      3.1 "Air conditioning was criticized by 69%."
    • 1.8 "Quite uncomfortable."
      0.8 "92% said rooms were small."
      3.5 "65% didn't like the uncomfortable beds."
      3.1 "69% thought it was too noisy."
      3.1 "Air conditioning was criticized by 69%."
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    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Pleasant entrance area"
    "Friendly service"
    data provided by TrustYou

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