Overview

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Hotel Serrano
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Marques de Villamejor, 8, 28006 Madrid, Madrid, Spain
+34 915 769 626

€73+

Overall guest ratings

8.1/10 Excellent
based on 1,189 reviews

Review highlights

  • 9.4
  • 9.0
  • 5.1
  • 4.9

Good to know

  • Great reception
  • Friendly service
  • Great shopping

Nearby

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    About

    Located in Castellana, this hotel is within 1 mi (2 km) of ABC Serrano and El Retiro Park. Prado Museum and Plaza Mayor are also within 2 mi (3 km).

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    Expedia

    AMENITIES

    • Free Wi-Fi
    • Car hire
    • Internet
    • Laundry service
    • Room service
    • Bar/Lounge
    • Parking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 1,189 reviews
    • 9.4 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      8.9 "City centre within easy reach, said 89%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 8.3 "Very good internet connection."
      8.2 "82% said the wifi quality was great."
    • 6.2 "Breakfast is mediocre."
    • 6.1 "Average value."
    • 5.1 "Rooms are ok."
      5.4 "Only 54% said rooms were big enough."
    • 4.9 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
      4.4 "Air conditioning was criticized by 56%."
      3.8 "62% criticized the small bathroom."
    • 3.9 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
      4.2 "58% were unhappy with the handicap accessible facilities."
      0.0 "For 100%, the lobby entrance was sub-standard."
      1.3 "87% thought the facilities needed updating."
    • 2.4 "Horrible vibe."
      2.2 "78% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
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    Overall rating

    8.1 Excellent
    based on 606 reviews
    • 9.5 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 6.2 "Breakfast is mediocre."
    • 6.0 "Average value."
    • 5.1 "Rooms are ok."
      5.7 "Only 57% said rooms were big enough."
    • 4.9 "Not very comfortable."
      4.0 "60% didn't like the uncomfortable beds."
    • 4.1 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
      4.2 "58% were unhappy with the handicap accessible facilities."
      0.0 "For 100%, the lobby entrance was sub-standard."
    • 2.1 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    8.2 Excellent
    based on 166 reviews
    • 9.4 "Terrific location."
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 6.5 "Breakfast is mediocre."
    • 4.5 "Not very comfortable."
      3.6 "64% didn't like the uncomfortable beds."
    • 4.5 "Rooms are not good."
      3.6 "64% didn't like the uncomfortable beds."
      4.8 "52% complained about the bathroom."
    • 3.5 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
    • 2.1 "Horrible vibe."
      2.0 "80% criticized the unstylish hotel."
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    Overall rating

    8.3 Excellent
    based on 71 reviews
    • 9.5 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 8.1 "Generally very clean."
      8.2 "82% said rooms were clean."
    • 6.2 "Breakfast is mediocre."
    • 5.5 "Rooms are ok."
      5.6 "Only 56% said rooms were big enough."
    • 5.0 "Average comfort."
      5.6 "Only 56% said rooms were big enough."

    Overall rating

    8.1 Excellent
    based on 344 reviews
    • 9.4 "Terrific location."
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 7.9 "Internet works."
      7.7 "77% said the wifi quality was great."
    • 7.3 "Good cleanliness."
      7.6 "76% said rooms were clean."
    • 6.1 "Average value."
    • 6.0 "Breakfast is mediocre."
    • 5.1 "Rooms are ok."
      5.3 "Only 53% said rooms were big enough."
    • 4.9 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
    • 3.9 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
    • 2.6 "Horrible vibe."
      2.3 "77% criticized the unstylish hotel."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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