Overview

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Hotel Ritz
Best Terrace

Plaza de la Lealtad 5, 28014 Madrid, Madrid, Spain
+34 917 016 767

€278+

Overall guest ratings

9.1/10 Excellent
based on 1,382 reviews

Review highlights

  • 9.7
  • 9.3
  • 7.0
  • 6.9

Good to know

  • Friendly atmosphere
  • Luxurious Hotel
  • Friendly service
  • Wonderful sightseeing

Nearby

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    About

    Built by King Alfonso XIII in 1910, this grandiose Madrid hotel is located opposite the Prado Museum and steps from the Thyssen-Bornemisza Museum, the Bourse stock exchange, and Retiro Park.

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    Expedia

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
    • Business centre
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    9.1 Excellent
    based on 1,382 reviews
    • 9.7 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      8.3 "83% liked the proximity to shopping."
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      8.2 "82% said the reception staff was great."
      9.6 "96% said the concierge service was amazing."
      10.0 "100% were happy with the room service."
      7.1 "71% found the restaurant service to be one of the best."
    • 7.5 "Good amenities."
      7.6 "76% thought the building was wonderful."
      9.2 "92% enjoyed the lobby entrance."
      7.5 "75% found the grounds to be nice."
      8.3 "83% thought the architecture was beautiful."
      10.0 "100% loved the terrace."
    • 7.1 "Good vibe."
      9.2 "92% enjoyed the friendly atmosphere."
      9.5 "95% thought the hotel was luxurious."
      9.2 "92% said it was a stylish hotel."
      9.2 "92% enjoyed the lobby entrance."
    • 7.1 "Good cleanliness."
      7.2 "72% said rooms were clean."
    • 7.0 "Tasty food."
      6.8 "Desserts were ok, said 68%."
      6.9 "Only 69% were satisfied with the menu."
      6.4 "64% thought the dining experience was appropriate."
      5.7 "The price was ok for 57%."
    • 6.9 "Breakfast is mediocre."
    • 5.0 "Rooms are ok."
      2.8 "72% said rooms were small."
      3.7 "63% complained about the bathroom."
      0.6 "For 94%, the rooms looked old."
      3.9 "61% found problems with the furniture."
      1.7 "83% criticized the small bathroom."
      2.7 "73% thought they were poorly maintained."
      3.5 "65% had problems with the shower."
      1.9 "Air conditioning was criticized by 81%."
    • 4.3 "Not very comfortable."
      2.8 "72% said rooms were small."
      1.7 "83% criticized the small bathroom."
      3.3 "67% thought it was too noisy."
      1.9 "Air conditioning was criticized by 81%."
    • 1.3 "Disappointing internet connection."
      0.7 "93% said the wifi quality was bad."
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    Overall rating

    9.1 Excellent
    based on 870 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      9.7 "97% said the concierge service was amazing."
      8.5 "85% said the reception staff was great."
    • 7.4 "Tasty food."
    • 6.9 "Vibe was decent."
    • 6.7 "Breakfast is mediocre."
    • 6.4 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 5.6 "Average value."
    • 4.8 "Rooms are not good."
      3.0 "70% said rooms were small."
      3.4 "66% complained about the bathroom."
      0.6 "For 94%, the rooms looked old."
      2.5 "75% thought they were poorly maintained."
      1.7 "83% criticized the small bathroom."
      2.7 "73% had problems with the shower."
    • 4.3 "Not very comfortable."
      3.0 "70% said rooms were small."
      1.7 "83% criticized the small bathroom."
      3.8 "62% thought it was too noisy."
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    Overall rating

    9.1 Excellent
    based on 373 reviews
    • 9.5 "Terrific location."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      9.7 "97% said the concierge service was amazing."
      8.2 "82% said the reception staff was great."
    • 7.1 "Good vibe."
      9.2 "92% enjoyed the friendly atmosphere."
      9.3 "93% said it was a stylish hotel."
    • 7.0 "Tasty food."
    • 6.7 "Breakfast is mediocre."
    • 5.0 "Rooms are ok."
      3.5 "65% complained about the bathroom."
      2.5 "75% said rooms were small."
      0.7 "For 93%, the rooms looked old."
      1.4 "86% criticized the small bathroom."
    • 4.0 "Not very comfortable."
      2.5 "75% said rooms were small."
      1.4 "86% criticized the small bathroom."
    View all review categories

    Overall rating

    9.1 Excellent
    based on 27 reviews
    • 9.3 "World class service."

    Overall rating

    8.8 Excellent
    based on 110 reviews
    • 9.7 "Terrific location."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
    • 7.1 "Good amenities."
      7.0 "70% thought the building was wonderful."
    • 7.0 "Good vibe."
    • 4.9 "Rooms are not good."
    • 4.0 "Not very comfortable."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Friendly atmosphere"
    "Luxurious Hotel"
    "Friendly service"
    "Wonderful sightseeing"
    data provided by TrustYou

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