Overview

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Lancaster London

Lancaster Terrace, London, W2 2TY, United Kingdom
+44 207 551 6000

€180+

Overall guest ratings

8.3/10 Excellent
based on 2,945 reviews

Review highlights

  • 9.5
  • 9.1
  • 6.5
  • 6.0

Good to know

  • Friendly service
  • Wonderful sightseeing
  • Close to public transport

Nearby

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    About

    This 18-storey London hotel stands on the edge of Hyde Park, offering a breathtaking view and lies a 5-minute walk from Paddington Underground Station; West End theaters and Knightsbridge shopping are less than 1 mile away. The Lancaster London also stands opposite Kensington Gardens - cross the gardens to reach the Royal Albert Hall.

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    Expedia

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    based on 2,945 reviews
    • 9.5 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      8.6 "86% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Good access to the airport, said 100%."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      9.2 "92% thought the service was very professional."
      8.7 "Housekeeping was great, according to 87%."
      10.0 "100% said the concierge service was amazing."
      9.2 "92% were happy with the room service."
    • 8.6 "Very nice wellness & sports facilities."
      8.6 "top-notch fitness area, thought 86%."
    • 8.3 "Food is delicious."
      10.0 "Yummy desserts, said 100%."
    • 7.1 "Good breakfast."
    • 6.5 "Average amenities."
      6.8 "68% considered the lobby entrance to be so-so."
      5.2 "52% said the architecture was not spectacular."
    • 6.0 "Rooms are ok."
    • 5.2 "Vibe was decent."
      6.8 "68% considered the lobby entrance to be so-so."
    • 5.0 "Bar is ok."
    • 3.1 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    based on 1,796 reviews
    • 9.6 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
      9.1 "91% were happy with the room service."
      8.7 "Housekeeping was great, according to 87%."
    • 6.8 "Breakfast is mediocre."
    • 5.6 "Rooms are ok."
      6.0 "Cleanliness of the bathroom was average, said 60%."
    • 5.1 "Vibe was decent."
      6.8 "Only 68% thought, the hotel was stylish."
      7.0 "70% enjoyed the lobby entrance."
    • 4.9 "Bar is not good."
    • 3.4 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    based on 530 reviews
    • 9.7 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 8.5 "Food is delicious."
    • 7.0 "Good breakfast."
    • 5.7 "Rooms are ok."
    • 5.3 "Vibe was decent."
    • 2.8 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    based on 206 reviews
    • 9.4 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
    • 5.9 "Average amenities."
      5.7 "57% thought the building was acceptable."
    • 5.8 "Average value."
    • 5.7 "Rooms are ok."
    • 4.8 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
    • 3.2 "Disappointing internet connection."
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    Overall rating

    8.0 Good
    based on 412 reviews
    • 9.2 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      9.1 "91% thought the service was very professional."
    • 8.5 "Food is delicious."
    • 7.2 "Good breakfast."
    • 5.2 "Vibe was decent."
    • 5.0 "Rooms are ok."
      4.1 "59% complained about the bathroom."
      4.6 "54% said rooms were small."
      2.2 "78% thought they were poorly maintained."
      2.6 "74% thought the tv was sub-standard."
      2.4 "76% found problems with the furniture."
      1.8 "For 82%, the rooms looked old."
      1.7 "83% criticized the small bathroom."
    • 2.6 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Friendly service"
    "Wonderful sightseeing"
    "Close to public transport"
    data provided by TrustYou

    Recent reviews

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