Vila Gale Opera

Convenient location. decent amenities. very friendly and accomodating staff

cleanliness could be improved more so in current context (need dusting in the window sill and clean/desinfect the door lock)

Convenient location and friendly staff

Convenient location. decent amenities. very friendly and accomodating staff

cleanliness could be improved more so in current context (need dusting in the window sill and clean/desinfect the door lock)

I had stayed here before. I really liked the hotel. This time I found it very strange as the restaurant and bar were closed. You had to have breakfast in your room. I didn’t like the breakfast. Every morning it was a dry roll with ham and cheese. Neither the cheese or ham were nice. You also got a bottle of water, an apple, a little croissants and tea or coffee. I know we’re going through a pandemic but surely they could produce something better than that? The staff were lovely in very difficult times. To be honest I was there because my husband was in hospital. I think had I been on holiday I would have gone home!

The hotel was very clean , well located and running the best they can during the restrictions.

It would be unfair to comment under the present virus restrictions.

Room to hot, even with AC running

Staff are excellent, the Cape Verdan girl in breakfast, the bar staff

Wofi does not work, constantly disconnecting

Staff are excellent, the Cape Verdan girl in breakfast, the bar staff

Wofi does not work, constantly disconnecting

Lovely hotel with amazing staff

the room

breakfast

The evening meal in the restaurant was dreadful and extremely poorly prepared. Both the vegetables and chips were cold and had to be sent back.

Good location for my purposes - close to Lisbon Congress Center, relatively far from touristic center of the Lisbon city. Good gym&bath facility. Tasty breakfast (except coffee)

The Wi-fi internet connection was bad in my room (6th floor). It's was constantly varied from strong to weak until completely off and not every time was able to reconnect itself without my actions. So I was missed important Whats'up call when I was asleep. The coffee at the breakfast was poor. No coffee machine, just some metal bowls with already made coffee - it was definitely not the level of this fine Hotel in my sight.

Clean hotel with spa (sauna, steam room small swimming pool) and gym. Staff: friendly and helpful. Room was fine, but not extraordinary. The two twin beds are not always comfortable. Three elevators assure quick and easy access to upper floors. Dining is available at reasonable cost and even wine is affordable; room service is also available. There is mini bar in the room serving as fridge as well.

The furniture in my room was seemingly old. The carpet beside my bed was unstable, which is inconvenient at night when you go to bathroom. Location is a bit far from center, you need to take public transport or taxi. Breakfast opens from 7.30 which may be late for those who start the day early. At this time is also crowded, but around 9.00 you can have nice comfortable breakfast with the same choices as at 7.30. The spa opens at the same time as breakfast is being served.

Location.

Noise coming from the bridge and airplanes landing.

Nice place with views of Tejo river and bridge. Spacious rooms. Good WiFi / Internet access.

Elevators queue. Bathroom would need refurbishing. Disappointing breakfast to be in Lisbon.

Close to convention center. Helpful staff.

Room pretty basic.

Good in general. Some staff members were very professional, friendly and helpful.

Some male staff members were a bit impolite and not so customer-oriented. They need to be trained on how to be courteous and guest- oriented. At times, I felt they were so rude and unwelcoming.

Location

Room way too hot. Carpet in the room. Soulless lobby.

Perfect location for congress center Lisbon (4 min walk) Otherwise not so convenient to visit city center Lisbon Good: fitness center Breakfast: good, but lacks some things such as squeezed oranges - but overall quite good Staff super kind and collaborative Good laundry service Rooms with very good isolated acoustic isolation - important because of the noise of the bridge

Swimming pool: children size and only indoor - OUTDOOR pool absent, it is a pity Rooms: ok but need renovation especially closet and tv The bridge is too close and VERY noisy

Nice location Nice view Close to convention center Near the river

My wallet was stolen in Lisbon

The location of the hotel is great and rooms are nice and clean.

Breakfast was good, rooms comfortable. Good location if you are at the nearby conference centre but otherwise the location is quite unappealing. Trams into the centre run frequently though (3 euros each way).

No ironing board available for pressing my shirts. Apparently this was hotel policy for my own safety. To add to this, the ironing service was not available after 6pm, hardly a good combination when you have business meetings the next day. I complained and I was lucky that the lady was late leaving that day and reception managed to catch her and credit to her, she stayed and pressed a couple of shirts. The hotel has a small swimming pool and has "hydro-bike" classes but I was told that it was up to the instructor if she allowed hotel guests into the class. I would have to turn up and ask. Credit to the manager, after I complained he later called me to say if I wanted to, he would arrange that I could join the class. As it happens, my work didn't then allow me to.

The staff and the location

The furniture was a little old and dusty! No balcony for smoking. There are smokers visitors, they should receive some dedicated spaces for smoking, not only the outside area.

Staff was helpful.

Always, when coming into the hotel and room, something smells after fishing boat or chlorine. When the conditioner was turned on, the smell disappeared.

close to convention center and breakfast nice, clean.

distracting from the city center and disturbing train noise

The service was very helpful with restaurant bookings and advice, the location was excellent for our conference in the Congress Centre, the other amenities and bathroom were top draw. Excellent buffet breakfast too, for a small fee.

There was no ironing board available in the whole hotel, due to "security reasons"! This meant I had to pay for a simple pressing of a jacket, which I could have done myself. Also, there were not enough convenient powerpoints in the room, which was very disruptive and unusual for a classy hotel. Plus the WiFi was also extremely unstable and unavailable on occasions.

Swimming pool and breakfast were great. Main lobby area very attractive also.

A little out of the main centre city, and road in is not pedestrian friendly.

The breakfast was very good, like an international breakfast. The hotel is beautiful and there is an indoor swimming pool wonderful!!!! The location has an excellent view and it is near some tourist locations. It is very near of all and with a view of Tejo.

I loved using the swimming pool was great and nicely heated.

I felt that the front desk staff could be more efficient.

Location.

Overall room quality. A bit old with need to refresh. The bed couch quality was not at 4* level. Bathroom needs refresh also.

Spacious rooms, good air conditioning and comfortable beds.

Location is not very nice, and a bit noisy near the bridge. The swimming pool is a bit to warm. The coffee in the room is not replenished daily.

They promised us to wake up and they forgot, but did not apologize...but we did not miss the plane and everything was OK

Close to the relevant turist sights in the harbour area and close to the new Factory Food Market, but otherwise very far from the important sights in Lisbon. Nice with a pool to cool down in after a...

The breakfast was not anything special. We had a pretty boring view from our room, as the windows were was turned towards the backside of some buildings.

It was very close to congress center.

There was no slipper in our room and when i asked for it from reception they said it will cost me extra money. This place is not a hostel or sth, they should provide this simple daily life needs. ...

Nice reception area with friendly staff and clean facility.

The coffe is terrible at breakfast.

Location

Bed

Comfortable location, close to Congress Centre.

The reception staff during check-in does not behave like willing to help. First she said the room is not ready and when I asked when I can expect room I received twice the same answer - rooms are ...