Palacio do Governador

Relax and luxury at a...

The location was superb: just in front of the Tower of Belém, 5 minute walk to Mosteiro dos Jerónimos. We enjoyed the huge room. The bed was comfy and the shower very relaxing. The external swimming pool was great as well as the drinks we ordered in that area. The Tram (line 15e) stops at the hotel entrance so you can reach Praça do Comércio in 10 minutes (it’s a beautiful trip if you take one of the old vehicles). The staff was very helpful and they undoubtedly add a great value to the property.

Nothing I disliked. Everything was great.

The spa is something else 5*

The staff were exceptionally friendly and helpful. The service was simply excellent throughout. The hotel is spotlessly clean and tastefully designed with lots of very nice touches, our waitress told us the Vista Allegre plates at dinner were designed especially for the hotel. The building is very grand and comfortable. The food at breakfast and in the restaurant at dinner was excellent and even the room service was of a high standard. Drinks on the terrace from the bar were very well prepared. I had a massage and it was excellent, I’m still very relaxed 24 hrs after it :) The spa is beautiful, as is the outside area. We will definitely return and would recommend to anyone.

The hotel's interior design (respect for the old with modern elements), very clean and sincerely friendly staff. Great breakfast and excellent spa (large pool and sauna/ Turkish steam bath free to use). This makes makes this hotel a cosy place where you feel right at home. The location is outside the busy Lisbon centre but has very good public transport connections (right in front of the hotel). It was heartwarming to see that the hotel integrates a young, deaf and mute cook in the kitchen staff as a full team member, with great support from her colleagues.(This is unique)

Excellent decor Great inside and outdoor sitting areas Breakfast offer, very complete and delicious

Rooms aren’t especially sound proofed, so you can hear the tram outside. Turkish sauna could smell better with eucalyptus essences. The gym could have a workout bench

We got upgraded to a club room that had it's private balcony with his/her wash basins. The bed was extremely comfortable and it made a huge difference as we were anyways looking for a lie-in most days. The indoor pool was awesome and we also availed paid spa deals which made the trip more relaxed. Breakfast was decent with lots of options across both hot / cold menus.

Nothing really. Maybe some of the staff could have been a bit more prompt in delivering items to the room.

Beautifully appointed

Nothing

Cleaness of the rooms. Towels and other things were changed twice a day. Very nice personel.

SPA could be open till 22 or even longer. It is end of the day when you want to relax after whole day of sightseeing.

The dinner restaurant was FANTASTIC.

Chocolates! Good breakfast. Pleasant staff. Great Spa

Top quality on everything!

Their own and pleasant underground parking space. Swimming and sauna was excellent. Room shower condition was extremely good. Breakfast was good. Location in Belem was good. Everything was super good.

Nothing

The location - close to the historical part of Belem but quiet. Superfriendly staff, comfortable rooms, fantastic breakfast.

Excellent breakfast with specialty coffees. Lots of variety. Location in the Belem area excellent.

Loved the fantastic indoor pool, the lovely staff and not to forget the incredibly comfy beds.

Nothing, all good

The entire hotel is very unique and beautiful, beautiful, spacious rooms and spa. Breakfast was delicious, however coffee could be a little better. Staff was very nice and helpful. Location is great- right in beautiful Belem and close to the centre.

Apart from an average coffee at breakfast, nothing really.

Elegance. Pool area lovely...an oasis in a bustling vibrant city. Full fabulous breakfast.

All good!

the bed was a bit hard

Excellent breakfast. Comfortable bed

Can hear commuter train running at all hours

Great location in the Belém area of Lisbon. Ver attentive and helpful staff. Good restaurants nearby.

It is all about location! Close to the Belem Tower, and in a really fine historical building.

Unfortunately there are repair works to the tram line outside the hotel entrance, which are dusty, noisy, and prevent full access for a taxi.

Really everything you would expect in a full service hotel. Modern, creative decor; place is especially well suited for business travelers, that's why maybe a little pricier than other hotels in the area. Walk across and over the street via foot bridge to Tower of Belem etc., close to other sites as well. Possibly one of the best breakfasts we had in Portugal, especially good coffee. Lots of restaurants within short walking distance. Parking on site as well.

Nothing really to complain about; just hopefully the construction in the area will be done soon. Too bad the restaurant is in an obscure location, on the lower level, doesn't give it an inviting atmosphere; the bar/lounge upstairs much more appealing, and you can order off the menu. Staff somewhat aloof, but helpful nonetheless.

Pool and Roman ruins. Breakfast was amazing.

Should have emailed about the construction.

Location nice hotel. So close to Belem Tower.

Light switches get a little bit tricky. But I get the hang of it after a few tries.

Very helpful staff and excellent position. Only one gripe, and that is minor.

Everything excellent but could be improved with non slip floor and grab rail in shower (we are not getting any younger!!!).

Very good breakfast. Rooms are very clean and well presented. Staff always there to help out. Both pools are really good. The outdoor pool can be very cold though!

Pool tempature.

location , pool area , view from room and dining on the terrace overlooking the water. Our room ( 705 ) was fabulous and the views brilliant.

Nothing we did not like obviously there is some damage from the storm last year in the area which is carpeted leading to the pool.

Fantastic location. Friendly staff and great facilities.

Perfect

Everything incredible

An exceptional hotel in all aspects. From Roman ruins to a stunning small 5* hotel with superb service, the journey has been fascinating. Located almost in front of the Belém tower, it offers easy access to Lisbon.

Beautiful hotel with all details provided by competent staff and kitchen. Decor is modern with traditional roots.

Nothing!

Beautiful hotel near the river. Gorgeous rooms! Unbelievably great, professional and friendly staff who could not be more helpful to our large group of Americans. The buffet each morning was great as was dinner every night out on the patio where we enjoyed the evening fresh air and rehashed our days.

Conveniently located to visit the center of Lisbon and to catch the train to Cascais. The parking is for free and secure, the breakfast was excellent as well the spa with a fantastic swimming pool. The hotel offers a lot of services and the bar is a great place to chill out.

Outstanding decoration. Pleasant in each detail. Artsy, not overwhelming.

Air conditioning noisy and limited efficiency.

beautifull hotel in a good location,staff very helpfull,confortable room

unfortunately the road and building works around it made it a bit noisy during the day

The decoration, the details, the size of the room and bed, the pool is sheilded from wind, free parking, very good location in Belem, great breakfast and lunch menu.

The hairdryer was weak.

Absolutely beautiful with all the 5 star amenities.decorated in beautiful art work and tiles.

The room we had was very small without a view and no decorations on the white walls. It was too small for 2 people. However we managed because we spent most of our time on our computers in their lovely sitting rooms. Despite this I would definitely go back there again.

everything

Everything was great

Very helpful staff, fantastic location. Breakfasts lovely!

Spa treatments were a little underwhelming

Breakfast was very good. We sat outdoors which was nice. We had a very early flight to catch and the staff sent us off with delightful breakfast boxes.

Staff were excellent. Professional highly educated,, working extremely long hours and not paid enough for the level of care and attention they offered to all guests.

Very good location, close to everything. Excellent and friendly staff. Nice pool. Room was not very big, but functional and with a good bed. Very nice bathroom. Delicious breakfast with outside seating.

We loved the complimentary breakfast, the staff, the public rooms, and the ease and frequency of public transport 1 block away. Also, they gave us lots of little complimentary “extras”... free bottle of wine with dinner, discounted spa services during “happy hour,” free welcome drink, etc.

Can’t really think of anything.

Charming building with beautiful azulejo panels and original walls / ceiling. Very close to attractions in Belém district and not far from Lisboa downtown. Helpful and solicit staff. Large and comfortable shower, separated from toilet seat. Nice breakfast.

Gym equipment is not good. Lighting in the room is confusing. The air conditioning system in the room makes your skin/hair get really dry. Lisboa downtown is not close by walking distance, but we knew this in advance. When trying ti open bed sheets, I accidentally lifted the mattress protector and found a hair there. Not a deal breaker, as the rest of the cleaning was fine and cleaning staff was polite, but raises yellow flag to management.

Bed was fabulous, room and hotel spotless, decor throughout is beautiful. Great location. Some staff were particularly helpful.. Karla and Marguerita in the spa, Tiago in the bar was excellent and Marcos on reception was very friendly and helpful

Breakfast buffet is not 5 star, very little choice of fruit, would have loved some berries and nicer granola, more options at the cheese counter, may some tomatoes etc. we had our tea served in milk jugs on one morning!! But most of all we brought some guests to the bar for lunch, there were 8 of us and it too 1.5 hours before we got our food. I don’t know why the lone waitress could not have called some more staff to help, there seemed to be plenty of staff in hotel and we were the only guests in the bar!! We were very embarrassed. We only met a manager when we were checking out, otherwise there were lots of very young and very nervous staff, especially at reception. I know that they are probably in training but they should be still thought to acknowledge guests and tell them that their colleagues will attend to them as soon as possible

Great spa facilities, pools, bed in the room was great!

Well for a 5 star hotel a few things were a bit annoying. Check in they didn’t really explain anything about the hotel, breakfast times etc. They gave me the room key card, I went up to the second floor and twice it didn’t work, had to go back down. Then i was charged 12 euros for 2 waters which is ridiculous!! I believe that it was wrong because there was food on the bill and I never ordered food. The hotel itself is huge, with great facilities but directions within the hotel is quite confusing. The communication in general was very confusing. One last thing, the lights switches should have some kind of label or something. It was so confusing you don’t know what light is corresponded to which room.

The staff were very friendly and attentive. The breakfast was delicious, and there was plenty to choose from. Excellent spa facilities! Valet parking service included!!

- The staff was excellent in every detail - The comfort of the bed - Inside pool is beautiful - Caribbean Rain Storm simulator shower - The breakfast was fabulous

- To use the jacuzzi you need to pay 35€ per person - The room was very hot all the time even with the air con turned on - The number of chairs in both pools was too little for the amount of guests in high season

This wasn't my first stay in the hotel and will not be the last, definitely. This is a beautiful place with an ancient charm. Located in the historical Belem, far from the noise, which gives you the possibility to relax, but with very good public transport connections that make travelling around the city easy. The facilities of the hotel are superb, great outdor swimming pool and delicious breakfast. The staff is always friendly and helpful.

Not the cheapest place to stay, but totally worth it. A building site nearby is sometimes noisy in the mornings :/

Beautiful hotel . So close to everything in Belem region

Everything great . Room , pool , food , staff all excellent

Location for music festival was great, staff were more than helpful and rooms were very clean and comfortable.

This was the second time that I have been here and due to it being busier on this occasion, there were issues. The breakfast buffet plates had grease on more than just one plate, and it took a few plates to get a clean item. Some tables were not ready for service, still had plates from earlier residents, could have been cleared for re-use quicker.

Excellent breakfast and happy helpful efficient staff

Room may have been bigger and marble floors could be slippery

Big, cozy and clean room

the staff was a bit junior for a 5star hotel. I didn't like how the reservation manager approached me over the phone because of a deposit I "should" have done. I reserved on booking w/ payment on the hotel and I suddenly almost got my room canceled. Not expecting this on a 5star hotel.

The hotel's location is perfect - just a few minutes away from the Belem Tower, Jeronimos Monastery and Pasteis de Belem bakery. Excellent breakfast in a nice surrounding, very nice spa, comfortable bed and nice bathrooms.

It's a shame that you are not allowed into the indoor swimming pool unless you have a swimming cap, and the spa does not offer complimentary swimming caps.

Breakfast was great! Location was great! The room was big, bed was comfortable and the bathroom was clean. We were also given a bottle of free sparkling wine one night which was a lovely surprise!

Spa closes at 8pm, opens at 10am, meant that there was no opportunity for us to use the facilities as we were exploring the city - should be open until 10pm given no children allowed anyway. Had to wear swimming caps in the spa, these are charged at 5EUR each. No iron/ironing board or tea facilities in room.

The grounds were very beautiful and the staff was extra friendly and helpful.

The jacuzzi in the spa cost an extra 35 euros to get into, which seemed excessive.

Great general manager who responded to my dissatisfaction with great aplomb.

Very comfortable bed Excellent staff Location - great for running along the river early in the morning

The clothes hangers in the wardrobe! Please change them ASAP - people who stay in this hotel would never want to take the hangers! Also, the indoor pool opens far too late in the morning. People who have early meetings would enjoy using it first thing!

Breakfast, spa area, pool area, decoration, welcome drink

Sauna and Turkish bath were not hot in the morning opening hours. Disposable plastic cups for water are not necessary. Need a hair cap for the indoor pool

Lovely hotel, perfectly situated in Belém. Facilities, pool & spa were great after days sight seeing. Wonderful breakfast.

Beautiful architecture and great interior design. The spa is 2nd to none

Stayed here the first night of our honeymoon after a long day of travel from California. It was perfect! Comfortable, peaceful, amazing breakfast, great location, excellent staff. The indoor pool and spa amenities were a great way to unwind after travel and to keep ourselves awake to get on the correct time zone. Easy walking distance to local eateries. Definitely recommend and thanks for making our visit a lovely one!

Very friendly and professional service minded staffs throughout the hotel. Amenities were great including showers and outdoor pool. Location is a bit distant from the middle of the city but you can get anywhere with Uber under €10. I would highly recommend this hotel and I’m going to stay again. Muito obrigado!

Gym is a little outdated. More machines and weights would be great. Also it can be a little noise at night due to the trams operating until late.

Everything

Nothing

All personell, from reception to waiter at the bar and cleaning service were all very accomodating and servicemindet and effective. As the first room (#5) not could open any window, we were moved the day after to room #3, which was much, much better and lighter, even with a small terrace with table and two chairs....:-) Thank you to the night receptionist and to the receptionist the day after ! Good breakfast as well...! Nice pool and area around...!

However, we might mention that the service in the breakfast room needs some training, especially the younger, perhaps yet untrained personnel, whereas you could easily see when there were trained waiters at duty & available, everything went smoother and less confusing. Also, some of the facilities in the rooms did not quite match a five ***** hotel; If we wanted to keep the towels to the day after, there were not proper hangers with sufficient space to dry the wet towels. In both rooms, washbasin/sink was placed onto wooden tables that could not tolerate water splashing outside the sink; the wooden table around the sink and water tap was swollen up and porous, destroying the beautiful wooden table.

The recepcionist (sir around 30 year old) is one of the most professional workers that I have met in this sector

Beautiful building with plenty of character. We were lucky enough to stay in the Governador’s suite which was absolutely incredible. A huge four poster bed, freestanding bath and views of Belem tower. Special touches from the staff as it was my birthday: a bottle of bubbly and some little cakes made it extra special. The staff were exceptionally helpful and attentive. Particularly the front desk staff, Teresa and her colleagues (not sure of other names?) were simply amazing and had lots of recommendations for us. Great pool and the spa was very peaceful and relaxing.

Breakfast was a fantastic selection but on our second morning, they seemed very understaffed. We had to ask someone to come and clear a table so that we could sit down and quite a lot of the food needed restocking. This was just a small blip in what was otherwise a perfect stay.

Loved everything! Front desk staff were great, Fabio at breakfast time was phenomenal and Luis at dinner was the best!

Everything

restaurant, bar no atmosphere.

Everything was perfect. In an historic area but away from night time bustle of central Lisbon. Such a lovely building.

The staff noticed during check-in that my birthday was during the stay, and sent me a slice of cake as a gift. Nice touch!

Location near Torre de Belem and Fondation Champalimaud. Nice feeling. Excellent renewed Old Governors Palace.

nothing

Spacious room with comfortable bed. Nespresso coffee machine in the room. Very tasty breakfast. Beautifully decorated common spaces with plenty of indoor and outdoor sitting. Helpful and kind staff, everyone speaking English. If you want to be around Belem area, this hotel is highly recommended.

Tricky switches, not easy to get the lighting right in the part of the apartment one actually needs.

The rooms were excellent and the bed was very comfortable. The staff were friendly and the pools and spa were luxurious. I really enjoyed the boutique ambiance of the whole property