Overview

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Pagoda Hilo Bay Hotel

87 Banyan Drive, Hilo, HI 96720, United States
+1 808 935 0861

€81+

Overall guest ratings

6.0/10 OK
based on 860 reviews

Review highlights

  • 7.9
  • 7.2
  • 4.3
  • 4.2

Nearby

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    About

    Just 3.5 mi (5.6 km) from the airport, Pagoda Hilo Bay Hotel puts you within a 10-minute drive of University of Hawaii at Hilo and Panaewa Rainforest Zoo. Guests can splash around at the outdoor pool or grab a bite to eat at the coffee shop/café. A snack bar/deli and a garden are other highlights, and all rooms offer balconies and refrigerators.

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    AMENITIES

    • Parking
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Gift shop
    • Meeting/Banquet facilities
    • Game room
    • Outdoor pool
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    6.0 OK
    based on 860 reviews
    • 7.9 "Good location."
      8.9 "89% liked the proximity to shopping."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% thought parking was inexpensive."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.2 "Good service."
      8.3 "83% thought the service was very professional."
    • 5.9 "Breakfast is mediocre."
    • 4.3 "Bad amenities."
      2.5 "75% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
      4.7 "For 53%, the lobby entrance was sub-standard."
      2.8 "72% complained about the elevator."
      1.4 "86% didn't like the architecture."
    • 4.2 "Not very comfortable."
      3.5 "65% didn't like the uncomfortable beds."
      1.7 "83% thought it was too noisy."
      2.6 "Air conditioning was criticized by 74%."
      0.7 "93% criticized the small bathroom."
    • 4.1 "Rooms are not good."
      2.7 "73% said rooms were dirty."
      3.5 "65% didn't like the uncomfortable beds."
      1.6 "84% thought they were poorly maintained."
      2.8 "72% complained about the bathroom."
      0.7 "For 93%, the rooms looked old."
      1.4 "86% found problems with the furniture."
      2.6 "Air conditioning was criticized by 74%."
      1.9 "81% said the bathroom was dirty."
      2.9 "71% had problems with the shower."
      0.7 "93% criticized the small bathroom."
    • 3.4 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
    • 2.6 "Horrible vibe."
      1.2 "88% criticized the unstylish hotel."
      4.7 "For 53%, the lobby entrance was sub-standard."
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    Overall rating

    6.3 Good
    based on 369 reviews
    • 8.2 "Location is great."
      10.0 "Good access to the airport, said 100%."
    • 7.1 "Good service."
    • 5.7 "Breakfast is mediocre."
    • 4.4 "Bad amenities."
      2.5 "75% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
    • 4.3 "Not very comfortable."
      3.6 "64% didn't like the uncomfortable beds."
      1.9 "81% thought it was too noisy."
      2.5 "Air conditioning was criticized by 75%."
    • 4.0 "Rooms are not good."
      2.7 "73% said rooms were dirty."
      3.6 "64% didn't like the uncomfortable beds."
      2.7 "73% complained about the bathroom."
      1.2 "88% found problems with the furniture."
      1.9 "81% said the bathroom was dirty."
      1.5 "85% thought they were poorly maintained."
      0.7 "For 93%, the rooms looked old."
      2.5 "Air conditioning was criticized by 75%."
    • 3.3 "Internet is poor."
      2.2 "78% said the wifi quality was bad."
    • 3.0 "Horrible vibe."
      1.2 "88% criticized the unstylish hotel."
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    Overall rating

    6.0 OK
    based on 344 reviews
    • 7.4 "Good location."
    • 6.5 "Service is ok."
      5.4 "54% said the reception staff was ok."
    • 6.0 "Breakfast is mediocre."
    • 4.5 "Bad amenities."
      2.8 "72% thought the building wasn't nice."
    • 4.2 "Not very comfortable."
      3.6 "64% didn't like the uncomfortable beds."
      1.8 "82% thought it was too noisy."
      2.4 "Air conditioning was criticized by 76%."
    • 4.1 "Rooms are not good."
      2.6 "74% said rooms were dirty."
      3.6 "64% didn't like the uncomfortable beds."
      3.1 "69% complained about the bathroom."
      2.0 "80% thought they were poorly maintained."
      1.0 "For 90%, the rooms looked old."
      2.4 "Air conditioning was criticized by 76%."
      1.2 "88% found problems with the furniture."
      1.9 "81% said the bathroom was dirty."
    • 3.2 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
    • 2.6 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
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    Overall rating

    5.6 OK
    based on 8 reviews
    • 4.0 "Rooms are not good."

    Overall rating

    6.8 Good
    based on 137 reviews
    • 8.0 "Location is great."
    • 7.6 "Good service."
      8.7 "87% found the staff to be very friendly."
    • 4.5 "Bad amenities."
      2.9 "71% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
    • 4.4 "Not very comfortable."
      3.6 "64% didn't like the uncomfortable beds."
      1.7 "83% thought it was too noisy."
    • 4.2 "Rooms are not good."
      3.6 "64% didn't like the uncomfortable beds."
      2.8 "72% complained about the bathroom."
      2.6 "74% said rooms were dirty."
      1.6 "84% thought they were poorly maintained."
      0.6 "For 94%, the rooms looked old."
    • 2.6 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
    • 2.5 "Generally quite dirty."
      2.6 "74% said rooms were dirty."
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