Overview

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Mercure London Heathrow

Shepiston Lane, Hayes, UB3 1LP, United Kingdom
+44 208 573 6162

€50+

Overall guest ratings

7.5/10 Good
based on 3,362 reviews

Review highlights

  • 7.9
  • 7.4
  • 4.6
  • 4.1

Good to know

  • Good access to airport

Nearby

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    About

    The newly refurbished Mercure London Heathrow with À la carte restaurant, snack bar, Costa coffee, Dry Gym, extensive meeting facilities and the Hoppa shuttle service (chargeable) to Heathrow which runs every 40 minutes from 4AM to 11PM. Located just under 2 miles from London Heathrow, the modern rooms all offer air-conditioning, flat-screen television, hairdryer, ironing facilities, complimentary tea tray, mini fridge and laptop bedroom safes as standard. Privilege bedrooms and Suites also available.

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    accorhotels.com

    AMENITIES

    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Fitness centre
    • Designated smoking area
    • Free Wi-Fi
    • Facilities for disabled guests
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    based on 3,362 reviews
    • 7.9 "Good service."
      9.0 "90% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      7.1 "71% thought the service was very professional."
    • 7.4 "Good location."
      9.5 "Good access to the airport, said 95%."
      7.5 "75% liked the proximity to shopping."
      8.3 "Near to public transport, according to 83%."
      9.0 "90% thought it was easy to get to the train station."
    • 6.5 "Breakfast is mediocre."
    • 6.0 "Average value."
      6.9 "69% thought it was adequately priced."
    • 4.6 "Rooms are not good."
      2.6 "74% said rooms were small."
      2.4 "76% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      1.7 "83% had problems with the shower."
      1.8 "82% criticized the small bathroom."
      3.3 "For 67%, the rooms looked old."
      1.4 "Air conditioning was criticized by 86%."
      2.5 "75% said the bathroom was dirty."
    • 4.1 "Not very comfortable."
      2.6 "74% said rooms were small."
      3.7 "63% thought it was too noisy."
      1.8 "82% criticized the small bathroom."
      1.4 "Air conditioning was criticized by 86%."
    • 3.9 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
    • 2.6 "Disappointing wellness & sports facilities."
      2.3 "77% didn't like the fitness area."
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    Overall rating

    7.5 Good
    based on 1,445 reviews
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      7.3 "73% thought the service was very professional."
    • 7.5 "Good location."
      9.7 "Good access to the airport, said 97%."
    • 6.2 "Breakfast is mediocre."
    • 5.3 "Average value."
    • 4.6 "Rooms are not good."
      2.5 "75% said rooms were small."
      2.1 "79% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      1.9 "81% had problems with the shower."
      1.6 "84% criticized the small bathroom."
      3.7 "For 63%, the rooms looked old."
      1.3 "Air conditioning was criticized by 87%."
      2.3 "77% said the bathroom was dirty."
    • 4.2 "Not very comfortable."
      2.5 "75% said rooms were small."
      4.2 "58% thought it was too noisy."
      1.6 "84% criticized the small bathroom."
      1.3 "Air conditioning was criticized by 87%."
    • 3.8 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
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    Overall rating

    7.4 Good
    based on 336 reviews
    • 7.8 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      7.2 "72% thought the service was very professional."
    • 6.9 "Location is acceptable."
    • 6.5 "Breakfast is mediocre."
    • 5.9 "Average value."
    • 4.2 "Not very comfortable."
      2.9 "71% said rooms were small."
      1.3 "Air conditioning was criticized by 87%."
      1.5 "85% criticized the small bathroom."
    • 4.1 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      2.9 "71% said rooms were small."
      1.2 "88% thought they were poorly maintained."
      2.3 "77% said the bathroom was dirty."
      1.3 "Air conditioning was criticized by 87%."
      1.5 "85% criticized the small bathroom."

    Overall rating

    6.9 Good
    based on 134 reviews
    • 7.9 "Good service."
      7.7 "77% said the reception staff was great."
      9.1 "91% found the staff to be very friendly."
    • 7.5 "Good location."
    • 6.5 "Breakfast is mediocre."
    • 6.0 "Average value."
    • 4.2 "Rooms are not good."
      2.2 "78% said rooms were small."
      2.2 "78% complained about the bathroom."
    • 3.9 "Not very comfortable."
      2.2 "78% said rooms were small."

    Overall rating

    7.5 Good
    based on 1,445 reviews
    • 7.7 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      7.6 "Management was excellent, said 76%."
    • 7.3 "Good location."
      9.4 "Good access to the airport, said 94%."
    • 6.5 "Breakfast is mediocre."
    • 6.1 "Average value."
    • 4.8 "Rooms are not good."
      2.8 "72% said rooms were small."
      2.9 "71% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      1.8 "82% had problems with the shower."
      2.1 "79% criticized the small bathroom."
      1.5 "Air conditioning was criticized by 85%."
      3.6 "For 64%, the rooms looked old."
      3.0 "70% said the bathroom was dirty."
    • 4.4 "Not very comfortable."
      2.8 "72% said rooms were small."
      3.5 "65% thought it was too noisy."
      2.1 "79% criticized the small bathroom."
      1.5 "Air conditioning was criticized by 85%."
    • 4.4 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Good access to airport"
    data provided by TrustYou

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