Overview

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Best Western Grand Hotel

Swainson Street, Hartlepool, TS24 8AA, United Kingdom
+44 142 926 6345

€46+

Overall guest ratings

8.1/10 Excellent
based on 472 reviews

Review highlights

  • 9.3
  • 9.2
  • 7.8
  • 4.8

Nearby

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    About

    The BEST WESTERN Grand Hotel in Hartlepool offers the best of both worlds. Combining old and new, the traditional French Chateaux building plays host to a modern décor inside, while its wonderful coastal location is convenient for a number of inland attractions. Thanks to good transport links, our guests can not only get away from it all, but get back to it easily too! Newcastle is within easy reach, while other northern cities and towns are also easily accessible. Wherever you decide to go during your stay, we'll be ready and waiting with a warm welcome on your return. Maintaining high brand standards and excellence in quality is second nature to the BEST WESTERN Grand Hotel in Hartlepool. We have proven that going that extra mile during our annual BEST WESTERN quality assurance assessments really does pay off. Our hard work and dedication to cleanliness and quality of both guest rooms and public areas has gained us the BEST WESTERN International Quality Award. A global recognition of excellence given to only a few selected hotels throughout the world, this award shows that we take pride in offering the high levels of excellence in quality and brand standards that our guests expect.

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    bestwestern.com

    AMENITIES

    • Free Wi-Fi
    • Internet
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Laundry service
    • Cable or satellite TV
    • Pets not allowed
    • Free parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 472 reviews
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      9.0 "90% thought the service was very professional."
    • 9.2 "Terrific location."
      7.1 "Great parking, according to 71%."
    • 7.8 "Good breakfast."
    • 7.2 "High comfort."
      8.7 "87% thought rooms were spacious."
      8.2 "82% said the beds were comfortable."
    • 5.4 "Rooms are ok."
    • 4.8 "Bar is not good."
    • 1.1 "Disappointing internet connection."
      1.1 "89% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.1 Excellent
    based on 264 reviews
    • 9.3 "Terrific location."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.0 "Breakfast is good."
    • 7.8 "High comfort."
      8.4 "84% said the beds were comfortable."
      8.9 "89% thought rooms were spacious."
    • 6.5 "Rooms are ok."
    • 4.2 "Bar is not good."

    Overall rating

    8.5 Excellent
    based on 23 reviews
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 7.9 "Good breakfast."
    • 7.6 "High comfort."
    • 5.9 "Rooms are ok."
    • 5.2 "Average amenities."
      5.1 "51% thought the building was acceptable."

    Overall rating

    7.9 Good
    based on 184 reviews
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
    • 9.3 "Terrific location."
      7.4 "Great parking, according to 74%."
    • 7.7 "Good breakfast."
    • 5.3 "Bar is ok."
    • 4.6 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      1.0 "90% had problems with the shower."
      2.6 "74% thought they were poorly maintained."
    • 0.8 "Disappointing internet connection."
      0.8 "92% said the wifi quality was bad."
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    data provided by TrustYou

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