Overview

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Best Western Grand Hotel

Swainson Street, Hartlepool, TS24 8AA, United Kingdom
+44 142 926 6345

€48+

Overall guest ratings

7.9/10 Good
based on 575 reviews

Review highlights

  • 8.7
  • 8.3
  • 8.2
  • 4.6

Good to know

  • Comfortable beds
  • Spacious rooms

Nearby

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    About

    The Best Western Grand Hotel in Hartlepool offers the best of both worlds. Combining old and new, the traditional French Chateaux building plays host to a modern décor inside, while its wonderful coastal location is convenient for a number of inland attractions. Thanks to good transport links, our guests can not only get away from it all, but get back to it easily too! Newcastle is within easy reach, while other northern cities and towns are also easily accessible. Wherever you decide to go during your stay, we'll be ready and waiting with a warm welcome on your return. Maintaining high brand standards and excellence in quality is second nature to the Best Western Grand Hotel in Hartlepool. We have proven that going that extra mile during our annual Best Western quality assurance assessments really does pay off. Our hard work and dedication to cleanliness and quality of both guest rooms and public areas has gained us the Best Western International Quality Award. A global recognition of excellence given to only a few selected hotels throughout the world, this award shows that we take pride in offering the high levels of excellence in quality and brand standards that our guests expect.

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    bestwestern.com

    AMENITIES

    • Free Wi-Fi
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Cable or satellite TV
    • Pets not allowed
    • Free parking
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.9 Good
    based on 575 reviews
    • 8.7 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 8.3 "Breakfast is good."
    • 8.2 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to shopping."
    • 7.3 "High comfort."
      8.9 "89% thought rooms were spacious."
      7.4 "74% said the beds were comfortable."
      8.0 "80% liked the big bathroom."
    • 5.7 "Rooms are ok."
      5.8 "Only 58% thought the air conditioning was adequate."
    • 4.6 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
      4.5 "Unfriendly atmosphere, according to 55%."
    • 1.5 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    based on 310 reviews
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 8.6 "Location is great."
    • 8.3 "Breakfast is good."
    • 7.5 "High comfort."
      7.6 "76% said the beds were comfortable."
      9.1 "91% thought rooms were spacious."
    • 6.4 "Rooms are ok."
    • 5.0 "Bar is ok."
    • 4.6 "Vibe wasn't good."
      4.2 "Unfriendly atmosphere, according to 58%."
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    Overall rating

    8.5 Excellent
    based on 40 reviews
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.3 "Breakfast is good."
    • 7.7 "High comfort."
    • 6.2 "Rooms are ok."
    • 5.4 "Average amenities."
      5.9 "59% thought the building was acceptable."

    Overall rating

    7.9 Good
    based on 224 reviews
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 8.5 "Location is great."
    • 8.2 "Breakfast is good."
    • 5.4 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
    • 4.7 "Vibe wasn't good."
    • 1.6 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Comfortable beds"
    "Spacious rooms"
    data provided by TrustYou

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