Overview

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Shangri-La Hotel
Top Resort Hotel

78 Beishan Road, Hangzhou 310007, China
+86 571 8797 7951

€129+

Overall guest ratings

8.7/10 Excellent
based on 4,807 reviews

Review highlights

  • 9.5
  • 7.7
  • 4.7
  • 4.7

Good to know

  • Great view
  • Luxurious Hotel
  • Friendly atmosphere

Nearby

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    About

    Location. Located on 40 acres overlooking tranquil West Lake, this Hangzhou luxury hotel is just 5 minutes from downtown Hangzhou. Hua Gang Park is 3 km (2 mi) from the hotel, and West Lake International Golf and Country Club is 21 km (13 mi) away.

    Hotel Features. Shangri-La Hotel Hangzhou offers 3 restaurants are offered at this 4.5-star hotel, including Shang Palace, serving authentic Hangzhounese and Cantonese cuisine. Live entertainment is available several nights a week at Garden Bar.

    This lakeside hotel includes 40 acres of gardens, as well as tree-lined paths where guests can walk, jog, or bike. The modern fitness center provides an indoor pool, sauna, and steam room. Massages are offered.

    The property includes conference facilities, a 24-hour business center, and complimentary wireless Internet access in public areas. Staff can arrange wedding services, event catering, dry cleaning/laundry services, and tour assistance. An airport shuttle is available (surcharge).

    Guestrooms. At Shangri-La Hotel Hangzhou, all 380 air-conditioned guestrooms have views of the lake, hillside, or the gardens. Guest accommodations offer minibars, complimentary high-speed wired and wireless Internet access, and televisions equipped with satellite channels. Bottled water, as well as newspapers, are complimentary. Electronic in-room safes, direct-dial phones with voice mail, and irons/ironing boards are provided. Bathrooms offer separate bathtubs and showers, bathroom phones, and scales. Bathrobes and slippers are also included.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Pool table
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • No smoking
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
    • Outdoor tennis
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    based on 4,807 reviews
    • 9.5 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.1 "Great parking, according to 91%."
      8.3 "83% liked the proximity to shopping."
    • 7.7 "Good service."
      8.4 "84% thought the service was very professional."
      7.9 "Housekeeping was great, according to 79%."
      7.1 "71% said the concierge service was amazing."
    • 6.9 "Breakfast is mediocre."
    • 5.8 "Rooms are ok."
      6.6 "Only 66% said rooms were big enough."
      7.0 "70% said the beds were comfortable."
    • 4.7 "Value below average."
      2.9 "71% said the breakfast was too expensive."
    • 4.7 "Vibe wasn't good."
      0.3 "97% criticized the unstylish hotel."
    • 2.9 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
      0.0 "100% complained about the elevator."
    • 2.1 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
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    Overall rating

    8.7 Excellent
    based on 672 reviews
    • 9.6 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
    • 7.0 "Good breakfast."
    • 6.9 "Service is ok."
      6.4 "64% said the reception staff was ok."
    • 5.5 "Rooms are ok."
      7.0 "70% said rooms were clean."
      6.7 "Beds were acceptable for 67%."
    • 4.5 "Vibe wasn't good."
      0.2 "98% criticized the unstylish hotel."
    • 4.5 "Value below average."
    • 2.8 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
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    Overall rating

    8.8 Excellent
    based on 2,307 reviews
    • 9.5 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
      8.9 "Great parking, according to 89%."
    • 7.8 "Good service."
      7.9 "79% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
      7.8 "Housekeeping was great, according to 78%."
    • 6.7 "Breakfast is mediocre."
    • 5.0 "Rooms are ok."
      5.6 "Only 56% said rooms were big enough."
      6.5 "Beds were acceptable for 65%."
    • 4.7 "Value below average."
    • 4.1 "Vibe wasn't good."
      0.3 "97% criticized the unstylish hotel."
    • 2.2 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    • 2.0 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
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    Overall rating

    9.0 Excellent
    based on 1,586 reviews
    • 9.7 "Terrific location."
      8.6 "Easily accessible by car, said 86%."
      8.6 "86% liked the proximity to shopping."
    • 7.7 "High comfort."
      7.7 "77% thought rooms were spacious."
      7.2 "72% thought it was pleasantly quiet."
    • 7.6 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.2 "82% thought the service was very professional."
      7.8 "Housekeeping was great, according to 78%."
    • 7.1 "Good breakfast."
    • 6.9 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
    • 5.2 "Vibe was decent."
    • 5.0 "Average value."
    • 3.8 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
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    Overall rating

    8.5 Excellent
    based on 240 reviews
    • 9.3 "Terrific location."
    • 7.9 "Good service."
      8.4 "84% thought the service was very professional."
    • 6.5 "Breakfast is mediocre."
    • 5.9 "Rooms are ok."
      6.9 "Only 69% said rooms were big enough."
    • 4.9 "Vibe wasn't good."
      0.2 "98% criticized the unstylish hotel."
    • 4.6 "Value below average."
    • 2.8 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
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    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great view"
    "Luxurious Hotel"
    "Friendly atmosphere"
    data provided by TrustYou

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