Overview

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Hangzhou West Lake Golden Plaza Hotel
Top Lake Hotel

131 JieFang Road, Shangcheng District, Hangzhou 310009, China
+86 571 8792 6666

€55+

Overall guest ratings

8.7/10 Excellent
based on 6,106 reviews

Review highlights

  • 9.3
  • 7.5
  • 7.3
  • 5.2

Good to know

  • Spacious rooms
  • Friendly atmosphere
  • Good accessibility by car

Nearby

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    About

    Hangzhou West Lake Golden Plaza Hotel features a rooftop terrace and puts you within a 15-minute drive of West Lake. Guests can indulge in massages and enjoy Chinese cuisine at Pearl Restaurant, which is open for breakfast, lunch, and dinner. A bar/lounge and a sauna are other highlights, and rooms at this upscale hotel offer 24-hour room service and minibars.

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    AMENITIES

    • Free Wi-Fi
    • Laundry service
    • Spa
    • Parking
    • Fitness centre
    • Non-smoking rooms available
    • Facilities for disabled guests
    • Concierge service
    • Meeting/Banquet facilities
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free Internet
    • Pets not allowed
    • Storage available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    based on 6,106 reviews
    • 9.3 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      7.8 "Near to public transport, according to 78%."
      9.5 "95% thought parking was inexpensive."
      8.8 "88% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 7.5 "High comfort."
      8.3 "83% thought rooms were spacious."
      7.3 "73% said the beds were comfortable."
    • 7.3 "Good service."
      7.1 "71% found the staff to be very friendly."
    • 6.5 "Rooms are ok."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 5.9 "Breakfast is mediocre."
    • 5.2 "Internet is average."
      5.2 "52% thought the wifi quality was ok."
    • 4.2 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
      0.5 "95% thought the facilities needed updating."
      4.1 "For 59%, the lobby entrance was sub-standard."
      0.0 "100% complained about the elevator."
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    Overall rating

    9.0 Excellent
    based on 671 reviews
    • 9.3 "Terrific location."
      9.8 "Easily accessible by car, said 98%."
    • 8.0 "Comfort level is high."
      8.6 "86% thought rooms were spacious."
      7.2 "72% said the beds were comfortable."
    • 6.7 "Service is ok."
      5.1 "51% said the reception staff was ok."
      6.9 "Only 69% found the staff to be friendly enough."
    • 6.4 "Rooms are ok."
    • 5.9 "Breakfast is mediocre."
    • 5.4 "Vibe was decent."
    • 4.2 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
      0.6 "94% thought the facilities needed updating."
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    Overall rating

    8.9 Excellent
    based on 2,320 reviews
    • 9.1 "Terrific location."
      9.8 "Easily accessible by car, said 98%."
      9.7 "97% liked the proximity to shopping."
      9.6 "96% thought parking was inexpensive."
      10.0 "100% thought it was easy to get to the train station."
      7.9 "Near to public transport, according to 79%."
      8.3 "83% liked the proximity to sightseeing."
    • 7.2 "High comfort."
      7.9 "79% thought rooms were spacious."
      7.2 "72% said the beds were comfortable."
    • 6.8 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.4 "54% said the reception staff was ok."
    • 5.8 "Breakfast is mediocre."
    • 5.8 "Rooms are ok."
    • 5.1 "Internet is average."
      5.1 "51% thought the wifi quality was ok."
    • 5.0 "Vibe was decent."
    • 3.9 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      0.4 "96% thought the facilities needed updating."
      3.8 "For 62%, the lobby entrance was sub-standard."
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    Overall rating

    8.6 Excellent
    based on 2,869 reviews
    • 9.3 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
    • 8.5 "Food is delicious."
    • 7.2 "High comfort."
      8.4 "84% thought rooms were spacious."
      7.2 "72% said the beds were comfortable."
    • 6.9 "Service is ok."
      5.3 "53% said the reception staff was ok."
    • 6.0 "Breakfast is mediocre."
    • 5.7 "Rooms are ok."
    • 4.9 "Vibe wasn't good."
      0.6 "94% criticized the unstylish hotel."
    • 4.9 "Internet is poor."
      4.9 "51% said the wifi quality was bad."
    • 3.7 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      0.4 "96% thought the facilities needed updating."
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    Overall rating

    8.8 Excellent
    based on 244 reviews
    • 9.2 "Terrific location."
    • 8.0 "Generally very clean."
      7.9 "79% said rooms were clean."
    • 7.6 "High comfort."
      8.4 "84% thought rooms were spacious."
    • 7.5 "High value."
    • 7.2 "Good service."
    • 6.4 "Rooms are ok."
    • 5.9 "Breakfast is mediocre."
    • 5.4 "Vibe was decent."
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    Hotel type
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Spacious rooms"
    "Friendly atmosphere"
    "Good accessibility by car"
    data provided by TrustYou

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