Overview

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Hangzhou Roots Resort

No.47 Jiuxi Road, Jiu xi xu Village, West Lake Scenic Spot, Hangzhou 310008, China
+86 571 8659 9399

€111+

Overall guest ratings

8.9/10 Excellent
based on 607 reviews

Review highlights

  • 9.3
  • 8.0
  • 5.8
  • 5.1

Good to know

  • Pleasant hotel grounds
  • Friendly atmosphere
  • Luxurious Hotel

Nearby

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    AMENITIES

    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Storage available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    based on 607 reviews
    • 9.3 "Awesome vibe."
      9.7 "97% enjoyed the friendly atmosphere."
      10.0 "100% thought the hotel was luxurious."
    • 8.0 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.1 "Management was excellent, said 71%."
    • 7.8 "Good location."
      7.9 "79% liked the proximity to sightseeing."
    • 6.9 "Food is average."
    • 6.4 "Breakfast is mediocre."
    • 5.8 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 5.1 "Rooms are ok."
      5.4 "Beds were acceptable for 54%."
      6.5 "Only 65% said rooms were clean enough."
      5.5 "Only 55% thought the air conditioning was adequate."
    • 3.2 "Quite uncomfortable."
      1.5 "85% said rooms were small."
    • 3.0 "Disappointing internet connection."
    • 2.1 "Terrible value."
      1.3 "The price was too high for 87%."
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    Overall rating

    8.7 Excellent
    based on 36 reviews
    • 9.5 "Awesome vibe."
      9.7 "97% enjoyed the friendly atmosphere."
    • 8.3 "Great service."
    • 7.9 "Good location."
    • 5.2 "Rooms are ok."
    • 3.5 "Not very comfortable."

    Overall rating

    9.1 Excellent
    based on 552 reviews
    • 9.5 "Awesome vibe."
      9.7 "97% enjoyed the friendly atmosphere."
      10.0 "100% thought the hotel was luxurious."
    • 7.8 "Good location."
      8.1 "81% liked the proximity to sightseeing."
    • 7.5 "Good service."
      9.5 "95% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 6.4 "Breakfast is mediocre."
    • 5.8 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 4.9 "Rooms are not good."
      1.5 "85% said rooms were small."
      4.3 "57% complained about the bathroom."
      0.0 "100% thought they were poorly maintained."
    • 3.1 "Quite uncomfortable."
      1.5 "85% said rooms were small."
    • 2.3 "Terrible value."
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    Overall rating

    9.0 Excellent
    based on 18 reviews
    • 3.2 "Quite uncomfortable."
    Good to know
    "Pleasant hotel grounds"
    "Friendly atmosphere"
    "Luxurious Hotel"
    data provided by TrustYou

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