Overview

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Brook Hotel

21 Zi Jin Gang Road, Hangzhou 310030, China
+86 571 8586 3333

€39+

Overall guest ratings

8.6/10 Excellent
based on 1,745 reviews

Review highlights

  • 9.2
  • 8.2
  • 7.0
  • 3.0

Good to know

  • Good accessibility by car
  • Friendly atmosphere

Nearby

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    About

    Brook Hotel puts you 5.7 mi (9.2 km) from West Lake. After relaxing in the sauna, guests can grab a bite to eat at Chinese Restaurant, which serves breakfast, lunch, and dinner. Rooms at this upscale hotel offer up nice touches like iPod docks and slippers, along with LCD TVs and room service.

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    AMENITIES

    • Complimentary breakfast
    • Free Wi-Fi
    • Business centre
    • Car hire
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Sauna
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    based on 1,745 reviews
    • 9.2 "Terrific location."
      8.9 "Easily accessible by car, said 89%."
      8.2 "82% liked the proximity to shopping."
      9.7 "Great parking, according to 97%."
      9.6 "96% liked the proximity to sightseeing."
      9.4 "94% thought parking was inexpensive."
      9.3 "Near to public transport, according to 93%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.2 "Good value."
    • 7.0 "Good service."
    • 5.7 "Breakfast is mediocre."
    • 5.4 "Internet is average."
    • 3.0 "Awful rooms."
      0.5 "95% said rooms were small."
      2.3 "77% complained about the bathroom."
      1.6 "Air conditioning was criticized by 84%."
      0.0 "100% thought they were poorly maintained."
      1.1 "For 89%, the rooms looked old."
      1.7 "83% thought the tv was sub-standard."
      0.7 "93% said the bathroom was dirty."
      2.0 "80% criticized the small bathroom."
      3.9 "61% found problems with the furniture."
    • 1.6 "Quite uncomfortable."
      0.5 "95% said rooms were small."
      1.6 "Air conditioning was criticized by 84%."
      2.0 "80% criticized the small bathroom."
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    Overall rating

    8.5 Excellent
    based on 261 reviews
    • 9.5 "Terrific location."
      9.1 "Easily accessible by car, said 91%."
      8.2 "82% liked the proximity to shopping."
    • 6.9 "Service is ok."
      5.6 "56% said the reception staff was ok."
      6.9 "Only 69% found the staff to be friendly enough."
    • 5.6 "Breakfast is mediocre."
    • 2.7 "Awful rooms."
      0.3 "97% said rooms were small."
      2.4 "76% complained about the bathroom."
    • 1.2 "Quite uncomfortable."
      0.3 "97% said rooms were small."

    Overall rating

    8.4 Excellent
    based on 558 reviews
    • 9.6 "Terrific location."
      9.0 "Easily accessible by car, said 90%."
      9.7 "97% liked the proximity to sightseeing."
      8.5 "85% liked the proximity to shopping."
      9.8 "Great parking, according to 98%."
      9.4 "Near to public transport, according to 94%."
    • 6.5 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      5.1 "51% said the reception staff was ok."
    • 5.6 "Breakfast is mediocre."
    • 2.2 "Awful rooms."
      0.3 "97% said rooms were small."
      2.0 "80% complained about the bathroom."
      1.3 "Air conditioning was criticized by 87%."
      0.5 "95% said the bathroom was dirty."
    • 1.2 "Quite uncomfortable."
      0.3 "97% said rooms were small."
      1.3 "Air conditioning was criticized by 87%."

    Overall rating

    8.7 Excellent
    based on 837 reviews
    • 9.2 "Terrific location."
      8.8 "Easily accessible by car, said 88%."
      8.4 "84% liked the proximity to shopping."
      9.6 "Great parking, according to 96%."
      9.5 "95% liked the proximity to sightseeing."
      9.3 "93% thought parking was inexpensive."
      9.4 "Near to public transport, according to 94%."
    • 8.6 "Good value."
    • 7.5 "Good service."
      7.0 "70% thought the service was very professional."
    • 5.7 "Internet is average."
    • 5.6 "Breakfast is mediocre."
    • 3.0 "Awful rooms."
      0.7 "93% said rooms were small."
      2.1 "79% complained about the bathroom."
      1.7 "Air conditioning was criticized by 83%."
      0.0 "100% thought they were poorly maintained."
      0.9 "For 91%, the rooms looked old."
      2.0 "80% criticized the small bathroom."
    • 1.9 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      1.7 "Air conditioning was criticized by 83%."
      2.0 "80% criticized the small bathroom."
    View all review categories

    Overall rating

    8.4 Excellent
    based on 87 reviews
    • 9.1 "Terrific location."
    • 8.4 "Good value."
    • 6.7 "Service is ok."
    • 5.4 "Breakfast is mediocre."
    • 3.3 "Rooms are not good."
      0.5 "95% said rooms were small."
    • 1.6 "Quite uncomfortable."
      0.5 "95% said rooms were small."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Good accessibility by car"
    "Friendly atmosphere"
    data provided by TrustYou

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