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Red Level at Gran Meliá Palacio de Isora
Top Luxury Hotel

Avenida Los Oceanos s/n Alcalá Tenerife 38686, 38686 Guia de Isora, Canary Islands, Spain
+34 922 869 000


Overall guest ratings

9.3/10 Excellent
based on 468 reviews

Review highlights

  • 9.3
  • 9.2
  • 9.2
  • 5.9

Good to know

  • Friendly atmosphere
  • Professional service
  • Friendly service
  • Pleasant hotel grounds


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    The Red Level at the Gran Meliá Palacio de Isora boasts a privileged location where some of the most beautiful natural riches of the Canary Islands combine, with the omnipresent Atlantic Ocean at its feet, the slender silhouette of the island of La Gomera on the horizon and the majestic outline of Mount Teide as a backdrop. The combination of sea, land and air infuse the hotel design and enhance its perfect integration with the coastal landscape of Tenerife. Red Level is setting new standards for luxury hotels within the Gran Meliá brand of hotels and resorts. An attractive and evocative suggestion for guests who seek even more. At Red Level the possibilities are endless. The neo-classical style building nestles within its surroundings in perfect harmony and is home to an extensive range of services and facilities designed to satisfy the needs of the most discerning guest and anyone seeking the most enjoyable and unforgettable experience. Located on the south west coast of the island of Tenerife, in the town of Alcala, Guía de Isora, this luxury hotel is only 5 minutes from the cliffs of Los Gigantes, facing the sea, and only 35 minutes from the Reina Sofia South Tenerife airport, only 40 minutes from Las Cañadas del Teide National Park, home to the highest peak in Spain (3,718 m), and 60 minutes from the capital of the island, Santa Cruz. The island boasts an eternal spring climate, with annual average temperatures of 21°C and an annual average of 335 days of sunshine and good weather (data provided by the Tenerife Meteorological Centre).

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    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Night club
    • Kitchen/Kitchenette
    • Safe
    • Sauna
    • Pets not allowed
    • Free parking
    • Playground
    • Pool table
    • Private beach
    • Designated smoking area
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Outdoor tennis
    • Terrace/Patio
    • Internet
    • Adults only
    • Express check out
    • Cable or satellite TV
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    Guest reviews

    All reviews

    Overall rating

    9.3 Excellent
    based on 468 reviews
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      7.5 "75% said the reception staff was great."
    • 9.2 "Excellent pool."
    • 9.2 "Excellent amenities."
      8.9 "89% thought the building was wonderful."
      9.6 "96% found the grounds to be nice."
      10.0 "100% loved the terrace."
    • 8.9 "Bar is amazing."
      8.3 "Delicious alcoholic drinks, according to 83%."
    • 8.5 "Breakfast is good."
    • 5.9 "Average cleanliness."
      6.7 "Only 67% thought the pool was clean."
    • 4.3 "Value below average."
      4.2 "The price was too high for 58%."
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    Overall rating

    9.2 Excellent
    based on 468 reviews
    • 9.4 "Excellent pool."
    • 9.3 "Excellent amenities."
      9.7 "97% found the grounds to be nice."
      8.9 "89% thought the building was wonderful."
      10.0 "100% loved the terrace."
    • 9.2 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      7.2 "72% said the reception staff was great."
    • 8.9 "Bar is amazing."
      8.1 "Delicious alcoholic drinks, according to 81%."
    • 8.3 "Location is great."
      10.0 "100% appreciated the closeness to the beach."
    • 6.0 "Average cleanliness."
    • 4.4 "Value below average."
      3.8 "The price was too high for 62%."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Friendly atmosphere"
    "Professional service"
    "Friendly service"
    "Pleasant hotel grounds"
    data provided by TrustYou