Overview

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Europa Gatwick Hotel & Spa

Balcombe Road, Crawley, RH10 7ZR, United Kingdom
+44 129 388 6666

€41+

Overall guest ratings

5.4/10 OK
based on 3,324 reviews

Review highlights

  • 6.0
  • 4.4
  • 3.7
  • 3.0

Nearby

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    About

    This pretty hotel with Spanish and Mediterranean architecture offers comfort, value and first class facilities. The fabulous courtyard with a fountain and landscaped gardens are the perfect place to sit and relax and is only 10 minutes drive from Gatwick Airport. Free Wi-Fi in public areas, and private on-site parking can be arranged. All 211 traditionally styled bedrooms offer a TV, tea and coffee facilities and a private bathroom. Gatwick Europa Hotel has free Wi-Fi in public areas, and private on-site parking can be arranged. You can relax in our indoor heated swimming pool or take it easy in our sauna facility and there is a fully equipped gym you can use to work out in. /P The Rafters bar is cosy, with a feature fireplace and houses a modern snack menu, and leads out onto the Courtyard. The warm and inviting reception is spacious and has a mezzanine floor where the restaurant is situated. The Mediterranean restaurant offers a fantastic menu and caters for all cuisines. It is very spacious and overlooks the bright and airy reception area from a mezzanine floor. /P There is a Health and Leisure club where you can make the most of your stay, per session £4.00 for an adult and £2.00 for a child. The 13 Conference rooms have first class facilities and can hold up to 132 people. Free WIFI is available in public areas and all bedrooms have WIFI access and guests can benefit from 2 x 20 minutes complimentary sessions per day. Charges apply for unlimited WIFI access. /P Transfers to the Airport are provided by taxi and cost approx. £9.00 each way. Please contact hotel for details. Dogs are welcome, terms and conditions apply including a £50 deposit. Contact the hotel for more information.

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    AMENITIES

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Internet
    • Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business centre
    • Express check out
    • Cable or satellite TV
    • Free parking
    • Long-term parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    5.4 OK
    based on 3,324 reviews
    • 6.0 "Location is acceptable."
    • 5.7 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.4 "54% said the reception staff was ok."
      5.8 "Bar service was average, according to 58%."
      6.3 "Only 63% found the restaurant service to be good."
    • 4.4 "Breakfast is below average."
      4.7 "53% said the breakfast was too expensive."
    • 3.7 "Disappointing food."
      4.7 "53% did not like what was on the menu."
      1.5 "The price was too high for 85%."
      1.0 "For 90%, the dining experience was not enjoyable."
      0.6 "Unclean dining area, according to 94%."
      2.5 "75% found the side dishes unedible."
      4.3 "57% did not enjoy the desserts."
      0.0 "100% said the pork dishes didn't taste good."
      1.7 "83% did not like the vegetable dishes."
    • 3.0 "Quite uncomfortable."
      2.8 "72% didn't like the uncomfortable beds."
      3.4 "66% said rooms were small."
      2.9 "71% thought it was too noisy."
      0.3 "Air conditioning was criticized by 97%."
    • 2.9 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      3.9 "For 61%, the lobby entrance was sub-standard."
      1.7 "83% thought the facilities needed updating."
      1.5 "85% didn't like the architecture."
      1.8 "82% were unhappy with the handicap accessible facilities."
      0.8 "92% complained about the elevator."
    • 2.4 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
      3.9 "For 61%, the lobby entrance was sub-standard."
      2.0 "80% didn't like the unstylish hotel."
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    Overall rating

    5.6 OK
    based on 1,695 reviews
    • 6.4 "Location is acceptable."
    • 6.1 "Service is ok."
      6.5 "Only 65% found the staff to be friendly enough."
      5.8 "58% said the reception staff was ok."
      5.8 "Bar service was average, according to 58%."
    • 4.6 "Breakfast is below average."
      4.8 "52% said the breakfast was too expensive."
    • 4.4 "Disappointing food."
      0.9 "For 91%, the dining experience was not enjoyable."
      1.9 "The price was too high for 81%."
      0.5 "Unclean dining area, according to 95%."
    • 3.0 "Quite uncomfortable."
      3.0 "70% didn't like the uncomfortable beds."
      3.2 "68% said rooms were small."
      2.5 "75% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
    • 2.9 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      3.7 "For 63%, the lobby entrance was sub-standard."
      1.5 "85% didn't like the architecture."
      1.8 "82% thought the facilities needed updating."
      2.2 "78% were unhappy with the handicap accessible facilities."
    • 2.1 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
      1.9 "81% didn't like the unstylish hotel."
      3.7 "For 63%, the lobby entrance was sub-standard."
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    Overall rating

    5.3 OK
    based on 631 reviews
    • 5.9 "Average value."
    • 5.9 "Location is acceptable."
    • 5.4 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
      5.1 "51% said the reception staff was ok."
    • 4.2 "Breakfast is below average."
    • 3.2 "Food is inedible."
      0.9 "For 91%, the dining experience was not enjoyable."
      4.4 "56% did not like what was on the menu."
      1.5 "The price was too high for 85%."
    • 3.0 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
    • 2.8 "Quite uncomfortable."
      2.5 "75% didn't like the uncomfortable beds."
      3.9 "61% said rooms were small."
      2.6 "74% thought it was too noisy."
      0.3 "Air conditioning was criticized by 97%."
    • 2.5 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Overall rating

    3.5 Mediocre
    based on 99 reviews
    • 6.8 "Average value."
    • 6.1 "Location is acceptable."
    • 5.5 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      5.5 "55% said the reception staff was ok."
    • 3.3 "Disappointing food."
    • 2.9 "Quite uncomfortable."
      2.9 "71% didn't like the uncomfortable beds."
    • 2.9 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
    • 2.8 "Horrible vibe."
    • 1.8 "Awful rooms."
      1.4 "86% said rooms were dirty."
      1.3 "87% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      0.9 "91% said the bathroom was dirty."
      2.9 "71% didn't like the uncomfortable beds."
      0.9 "91% found problems with the furniture."
      1.8 "82% had problems with the shower."
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    Overall rating

    5.5 OK
    based on 897 reviews
    • 6.6 "Average value."
      5.2 "52% thought it was adequately priced."
    • 5.7 "Location is acceptable."
    • 5.5 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.6 "56% said the reception staff was ok."
      6.4 "Only 64% found the restaurant service to be good."
    • 4.0 "Breakfast is below average."
      3.9 "61% said the breakfast was too expensive."
    • 3.7 "Disappointing food."
      1.2 "For 88%, the dining experience was not enjoyable."
      4.5 "55% did not like what was on the menu."
    • 3.2 "Quite uncomfortable."
      2.8 "72% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
      3.6 "64% said rooms were small."
    • 2.5 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      3.3 "For 67%, the lobby entrance was sub-standard."
      1.3 "87% didn't like the architecture."
      1.6 "84% thought the facilities needed updating."
    • 2.1 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
      3.3 "For 67%, the lobby entrance was sub-standard."
      2.2 "78% didn't like the unstylish hotel."
    View all review categories
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