Overview

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Crowne Plaza Chicago West Loop

733 West Madison, Chicago, IL 60661, United States
+1 312 829 5000

€110+

Overall guest ratings

8.2/10 Excellent
based on 867 reviews

Review highlights

  • 10.0
  • 9.1
  • 8.8
  • 6.2

Good to know

  • Friendly service
  • Great shopping

Nearby

    show all

    About

    At the Crowne Plaza Chicago West Loop Hotel, we are surrounded by the popular Randolph Street restaurants & the authentic flavors of Greektown . Our business travelers enjoy being within walking distance of the Financial District, Willis Tower, University of Illinois- Chicago & numerous other companies that are headquartered in Chicago. Your success matters. With over 8,000 sq ft of flexible meeting space, a dedicated Crowne Meetings Director, creative menus, complimentary Wi-Fi & business center, the Crowne Plaza Chicago West Loop is committed to the importance & success of your meetings & events. If you are coming in for vacation, there is plenty to do in downtown Chicago. Whether you are here to shop at the Magnificent Mile , take in a show in Chicago's Theater District , see a game or concert at the United Center (home of the Chicago Blackhawks & the Chicago Bulls ), our hotel is the ideal place to stay. Located within blocks of Union Station, & right off of the 90/94 Expressway - our West Loop hotel is easy to get to. As the only hotel with walkout balconies in every guest room; our views cannot be beat. No matter what brings you here, we are sure to complete your trip with outstanding service & amenities: fitness center, free Wi-Fi, and two acclaimed restaurants, Dine & MetroKlub, the only full service Kosher restaurant in downtown Chicago.

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    InterContinental

    AMENITIES

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Cribs available
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free Internet
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Cable or satellite TV
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    based on 867 reviews
    • 10.0 "Excellent wellness & sports facilities."
    • 9.1 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.3 "Easily accessible by car, said 83%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.6 "City centre within easy reach, said 96%."
      9.3 "93% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 8.8 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      8.3 "83% thought the service was very professional."
      7.5 "75% were impressed by the valet service."
      8.0 "Housekeeping was great, according to 80%."
    • 7.2 "Good breakfast."
      8.1 "81% were happy with the price of the breakfast."
    • 6.5 "Average value."
      5.6 "The price was ok for 56%."
    • 6.2 "Rooms are ok."
      5.2 "Only 52% said rooms were big enough."
      5.4 "Only 54% thought the shower was ok."
      6.3 "Cleanliness of the bathroom was average, said 63%."
    • 5.1 "Vibe was decent."
      6.7 "Only 67% thought, the hotel was stylish."
    • 5.0 "Internet is average."
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    Overall rating

    8.5 Excellent
    based on 468 reviews
    • 9.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.3 "Easily accessible by car, said 83%."
    • 8.9 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      7.7 "77% were impressed by the valet service."
      8.3 "83% thought the service was very professional."
    • 7.8 "Tasty food."
    • 7.2 "Good breakfast."
      7.9 "79% were happy with the price of the breakfast."
    • 6.7 "Average value."
    • 6.3 "Rooms are ok."
      5.1 "Only 51% said rooms were big enough."
    • 5.0 "Vibe was decent."
      6.9 "69% thought the atmosphere was somewhat friendly."
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    Overall rating

    8.4 Excellent
    based on 156 reviews
    • 9.1 "Perfectly clean."
      9.0 "90% said rooms were clean."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
    • 9.0 "Terrific location."
    • 6.0 "Rooms are ok."
    • 5.5 "Average value."
    • 4.8 "Vibe wasn't good."
    • 4.6 "Internet is poor."
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    Overall rating

    7.7 Good
    based on 182 reviews
    • 8.9 "Location is great."
      7.9 "Easily accessible by car, said 79%."
    • 8.6 "Generally very clean."
      8.5 "85% said rooms were clean."
    • 8.3 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 6.2 "Breakfast is mediocre."
    • 6.2 "Average value."
    • 6.1 "Rooms are ok."
    • 4.9 "Vibe wasn't good."
      3.3 "67% criticized the unstylish hotel."
    • 4.5 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    based on 60 reviews
    • 9.1 "Terrific location."
    • 8.9 "Great service."
    • 7.0 "High comfort."
      8.9 "89% said the beds were comfortable."
    • 5.8 "Rooms are ok."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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