Cons: $25 charge if the car is not vacuumed on return. VACUUMED? We made the reservation through Kayak and had to use a debit card when it was time to pick the car up. The account had several thousand dollars in it, so money was not an issue, nor was the several hundred dollar deposit. THE PROBLEM: They also do a credit check when paying with a debit card, and if your credit score is low (which is the case with MOST people who are paying with a debit card) - they will deny you the reservation AT THE MOMENT OF PICK-UP. We needed the car to continue on for a five day vacation and all other St. Cloud sites were OUT of rental cars. We were OUT OF LUCK, and had to cancel the rest of our vacation travel plans because we did NOT have another car rental. Thanks for NOTHING Budget. Your policies ruined our vacation! :(
Pros: Enterprise staff was friendly and knowledgeable. They went the extra mile in terms of expediting the pick up of our rental. Vehicle was clean inside and in great working condition. No surprise charges at the end; all as promised/outlined in initial agreement.