Cons: Had 1/4 tank. Charged for 2 gals and upgrade when drop off at WPI. Elizabeth Mattos Mgr said no upgrade would be charged. Not open when drrop off attempted at local office. No response to calls.Charged $345. Never use again.
22 Mar 2017
Rental was not ready or available at site of confi
Pros: Endurance of availability on advance reservation regardless of time of year.
Cons: Waiting for another car to show up for an hour then ultimately having to go to a secondary location for a car.
29 Mar 2017
Cons: They did not have my name of any reservation when I went to get the csr.
28 Aug 2016
Pros: Customer service
11 Oct 2016
They didn't honor a wrong location rental a few mi
Pros: Nothing. Rude guy at counter
Cons: Tried to get $65/day for a sub compact car. I realize that I may have
hit the wrong location a few miles away, but why try to rape me? Went next door to Budget, and got the same car for $25/day!
9 Nov 2016
Pros: the car was new and clean but not clear on kind of car we were to get
Cons: we didn't like the bus driver returning us back to airport.
he never left his seat and was on the phone.
I had trouble getting my bag on board and he did not even help my traveling companion with her bag on or off. he should be removed as a driver.
13 Nov 2016
Pros: Customer service when we finally got to the pick up location.
Cons: Didn't realize we had to pick up at an off-airport location. Multiple staff at the airport had us looking for a 'courtesy' shuttle, only to find out there wasn't one! $25 cab ride which was re-imbursed by Alamo. Nearly an hour of wasted time!
13 Nov 2016
Kayak screwed us up
Cons: Kayak said this was an airport pick up. Unfortunately it was not. We needed to take a cab 20 minutes away. Luckily Alamo reimbursed us the cab fee; however, kayak should have.
21 Nov 2016
Remember Alamo, they come through.
Pros: I had reserved a car at the wrong WPB location and it would have closed prior to my getting there at 4pm on a saturday. After calling Alamo customer service they were able to get me the same reservation at the Airport location center ( which closes at midnight) for only $7.50 more and I even was given a free upgrade from compact to midsize once i picked up my car at the location. THANKS ALAMO!
27 Nov 2016
Pros: Liz was great and made it so easy for me to pick up/drop off