Pros: People were pleasant, but apparently not on top of the business.
Cons: Building has no signage, and it's a small rural airport with multiple buildings. Car hadn't been checked in from previous rental. Trash and previous rental contract still in car. Trunk was filthy. Made it 40 miles before low tire pressure light came on. Obviously not a well run franchise.
26 Jul 2016
Cons: Advertised for a vehicle that wasn't available. Had to go with smaller vehicle and change our plans due to misleading information from kayak.
21 Oct 2016
Cons: No one around in car pickup/dropoff area.
25 Mar 2017
Pros: The guy that I got the car from was great. I liked him. The car was great.
Cons: The day of pick up they called to change pick up time 2 and a half hours after what I had reserved. That was OK but I had to change my plans because of it. So I changed my plans and then about an hour later a woman called and said the car was ready. I said that's great but I won't be able to be there until the time the guy had said the car would be ready because I was at work and had changed plans to get a ride to pick up. The woman got a very nasty attitude with me because of it. She was so rude I almost cancelled my reservation but it would have cost too much. Also I was going to extend my rental but the new policy I would have has to pay triple the daily cost. One of the things I liked about Hertz was being able to extend and pay the same price as when you made the reservation.
1 Apr 2017
Cons: The worst customer service i have ever experienced
1 Apr 2017
They didn't have a car had to wait 2 hours past my reservation to get
Pros: When I got the full sized car it was as expected.
Cons: Corporate head overbooked. They did not have our car. They did not have any cars. They could not upgrade there was nothing nearby period we finally settled for a lesser car for eight hours. In attempt to get the right car I was hung up on four times spent 4 hours on the phone. I was told that I would get a hundred dollars back. I returned the car 7 days ago. I've spoken with the manager twice. I still have not been reimbursed. I still have not gotten my extra day I paid back either. Their customer service is atrocious. I was even in the process of Facebook messaging about the situation I was in and they stopped responding. I I will never rent from this company again period I hope that I will be reimbursed for part of the inconvenience them making us late for our trip. Making us ride in a smaller car than we paid for. Making me drive around st. Louis looking for another rental car and then them having no clue what I was talking about when I got to Hertz at 10:30 at night. All of this while on vacation taking extra 4 hours of my time just to get what I was supposed to be given in the first place period and they have still not made this right
1 Apr 2017
Didn't Save the Car We Reserved
Cons: We reserved a mid-size about two months prior to our trip knowing that we had an infant car seat plus luggage with us and when we arrived they only had compacts available.
12 Apr 2017
Pros: The staff was friendly and cooperative. The car met my needs. The drop-off process was quick. The value of the rental was very good.
Cons: It took too long to pick up the car due to an under-staffed, over-worked office. They tried to give me the car with less than a full tank of gas, which they corrected following my objection.
Pros: The car was okay after I cleaned it but it was sluggish and the cruise control did not work.
Cons: Was a okay ride but the DVD player was not working correctly without the remote that they do not give you because they do not want you to lose it. The cruise control did not work and they did not have a way to fix it unless I sat and waited with the car. The check out process they make you sign for the car saying everything is okay before they will take you out to see the car.