Cons: The email confirmation gave us the wrong address for the rental car pick up and we arrived at a car repairs workshop where we were stranded. However, with help from local residents, we found out that the collection point was at Balzano Airport and not at Merano.
We took a taxi to Balzano Airport and found that the car we booked was unavailable and was offered a manual VW Passat. We could not rent a navigation guide although we saw a customer returning a unit. Instead, we were told to drive to Verona Airport to rent one and exchange the car for an automatic car there. Upon arrival, we were told that we could not exchange for an automatic car.