Pros: Returning the car was smooth and fast. The staff were friendly and professional.
Cons: I arrived late to pick up my rental and the car I had reserved had been given away. I called the rental car company exactly 1 hour after the pick up time I had put into my reservation. The car had been given away already and all that was left was a mini-van. Then I was forced to drive something much bigger that had much worse gas mileage. I spent double on gas than I would have had I been given the car that I reserved. When I asked why they gave the car away they said they usually have a 1 hour grace period...but I called at 1 hour and they had already given the car away. I will not reserve with this company again without knowing that they can give the car you reserved away if they feel like it.
1 Dec 2015
Cons: Ripoff. Displayed a low price but tacked on so many fees. It was more expensive than other well known competitors.
6 Feb 2016
Cons: passenger door didn't work
rental was late
license number was incorrect on key. There were no license plate and this cost me $100s of dollars
10 Feb 2016
Pros: Though the location was not right at the airport, it was about a 3 minute drive and we didn't have to wait long (less than 5 minutes) to be shuttled over. Smooth process overall!
29 Feb 2016
My great experiwnce
Pros: The customer service was wonderdul.
Cons: Nothing. It truly was a wonderful and easy experience!!!
3 Mar 2016
No direct number for pick up from LGB
Pros: No pressure to upgrade or add additional fees for unneeded insurance.
Cons: Was not clear that pick up location was not located at airport, and no direct number to call for pick up from Long Beach airport.
25 Jul 2016
Pickup Fail, Staff Rude, Hidden Charges SHAM!
Pros: The car itself was clean and comfortable; congrats on doing the bare-minimum.
Cons: My flight was delayed a few hours, which is not uncommon right? I called with the intention of letting them know I would be there at 5pm instead of 2pm, but there was no answer. I figured, I'll just arrive late, after all 5 isn't that late for an airport car rental business. I arrived at Long Beach airport, and asked around and no one had heard of Ace/Allied. There were lots of other car rentals onsite that I could have rented from, but I decided to call the business number for a pick-up shuttle, and luckily someone answered and said the shuttle would be there shortly. It was not. I called 3 more times, about every 20 minutes, and each time, they said they were on their way. After an hour of waiting, I took a taxi to the offsite rental office, which was a 5 minute drive (20 min walk, just past the point of being too far to walk on a hot day with luggage). I arrived as the woman (Erin) was waking out the door. I said, I'm here to pick-up my car. She gave me the worst look and said "We're closed." Shocked, I asked what time they close. "6:00" I look at my watch and said, "It's 6:04." I went on to tell her the only reason I was even late was because I've been waiting an hour for the pick-up shuttle that never materialized. She proceeded to give me a ton of attitude; apparently the business number rings their central location and the people there didn't call her to let her know... which she blamed ME for. Eventually, she agreed to give me the car (I had already paid for), but not without complaining that she would "have to start all the computers again" with a huff, and that she was "doing me a favor by even renting me the car." There were lots of fees not included in the price paid online, so what I had thought was the cheaper option actually ended up costing hundreds more, and was in no way worth the trouble, considering the terrible experience I had with Erin. Save your money and your sanity, and rent from one the of the onsite companies like Enterprise or Budget. I've used them before and they are fantastic. Erin actually left me in tears because she was so mean, which has never happened to me in a customer experience.
24 Aug 2016
Pros: Employees behind the counter at Long Beach, CA Marriott, very courteous and helpful and pleasant to work with. Service very good.
2 Sep 2016
Pros: Staff were very helpful!
Cons: added charges, instructions not thorough enough to find car rental.
6 Sep 2016
Car was very damaged up and dirty. Shuttle van was
Pros: Price. Staff was friendly.
Cons: Couldn't tell from the confirmation where to pick up the car.Had to call and then wait for a shuttle to pick us up.