Pros: The manger intervened to provide assistance. He was very helpful.
Cons: The person at the reservation counter (SAV airport) stated that she was unable to take AAA ,AARP or government discounts at the counter. She was not very helpful. Also, she did not correctly schedule my rental days in the contract. I ended up talking with a manager once I reviewed the contract terms. The manager was able to assist.
25 Sep 2016
Pros: Handled well. Upgraded one level.
Cons: Seats had some spills on them.
25 Sep 2016
Cons: Drop off was closed on Sunday with no drop key box, I had to find an alternative drop location! This is comment on Charleston drop
5 Oct 2016
Helpful staff and clean car
Pros: The staff at both the pickup dropoff locations were very courteous and helpful. While the pickup was delayed sure to high customer volume, the associate at the Savannah airport was great, and discounted customers for the inconvenience.
Cons: There was a long wait at the Savannah airport, but it's only because the company staffed one associate for that time period, it certainly wasn't the worker's fault. As mentioned, I was even discounted for the extra time.
18 Dec 2016
Pros: We were given a vehicle that included GPS for free.
Cons: The car we reserved was not available.
7 Jan 2017
Pros: The guy behind the counter was polite, friendly, and efficient. Car was perfectly clean, inside and out.
The turn-in was handled quickly and with a smile on the young lady's face.
Cons: Everything was quite fine.
14 Jan 2017
Pros: Excellent service. Very thoughtful staff who helped assist me and my family I this difficult time. They realized that my 7month old son may feel cold since the car was far and proceeded to bring it near and assist in seating.
12 Feb 2017
Pros: Staff greet you with a smile, are courteous asking if they can assist in other ways. Vehicle was a 2017, clean, well maintained and outside staff were excellent in explaining the vehicle's features and operation. Great customer service. Will use again.
15 Feb 2017
Cons: Didn't car I wanted
17 Mar 2017
Poor customer service
Cons: Car had flat tire, they did not have other car when. Ended, did not answer phone repeatedly, have not sent final bill.