Pros: We got a free upgrade, and the car was very comfortable. The staff at the desk were very friendly and helpful, and the free additional driver was a real bonus.
Cons: We rented from Aspen, Colorado in early January and the temperature was 4 F (-15 C) on the day we picked the car up, with snow and ice covering all the roads, so I was surprised to learn that the car was not fitted with winter/snow tyres. The all weather tyres did make the drive pretty scary at times!
25 Jan 2017
Pros: Pickup was great
Cons: When I picked up I asked SPECIFICALLY if I could use another credit card when I dropped it off, AND that I would drop off early in the AM. When I dropped it off the desk was closed, I left a not request that charge be put on different credit card. No Reply. When I called them they said it would not be possible unless we were there in person (we had already flown out) VERY POOR SERVICE. I would have stopped during the week if I knew the situation.
4 Aug 2016
Friendly but unhelpful customer service.
Pros: Friendly customer service, although unhelpful.
Cons: Unable to solve problems in store and handle simple issues.
13 Aug 2016
Pros: The car was new. The employees friendly and helpful
Cons: the Gunnison office did not open until 9am and I did not know that when I made the reservations. What if I needed to leaver earlier. When I tried to call the office after 9am no one answered.
27 Sep 2016
Pros: Staff was courteous and friendly.
Cons: The "premium" sedan I had reserved was "upgraded" to a compact SUV, a Ford Escape. If this is an upgrade, I'm sure the sedan was really disappointing! The rental rate was outrageously expensive! Over $200 for a one day, one way rental! I will never rent a car for this trip again!
Pros: quick car pickup - but apparently gave me the wrong car
Cons: when returning the car, the agent found out that when the original agent made a mistake. This caused a delay in the return, putting me dangerously close to losing my flight. Also they overcharged me for child carseats twice. Car wasnt very clean.