Pros: I specifically hired a 4x4 as I was heading to the mountains to ski. I received a jeep Suv that appears to be a 4x4, but was in fact only 2wd. It was also on cheap aftermarket tyres. The vehicle was utterly incapable and could not even make it up an icy road to the accommodation, and later got stuck in a hotel car park. The pick up was delayed by an hour while i waited around too.
I am awaiting a compete refund for this booking.
Cons: Being given a 2wd when I specifically ordered a 4x4
26 Jan 2016
long wait/nice car
Pros: I liked the car. The drop off was fast
Cons: Although there was only one person ahead of me, the wait took too long. If you reserve a car ahead of time, it should not take so long.
8 Nov 2016
Easy customer care
Pros: Issue free and fast pickup and return. Friendly staff.
Cons: Cannot think of any negatives.
12 Mar 2017
Pros: The service, and the car was perfect.
Cons: Europe car company is closed after midnight.
8 Oct 2016
Pros: Was a little fast
Cons: Trying to sell this company everything. They don't go with you to check the car. They tell you the car don't have scratch and when you go to check the car have some scratches also they tell you where the car is park and you don't see the car is park in different place. They charge you for everything
21 Oct 2016
I have had better experiences
Pros: Friendliness of staff.
Cons: There are two terminals at BCN and I had reserved at #1, but picked up at #2. They told me they didn't have any small cars like I wanted. I could have gone back to terminal #1 and gotten the original car, buty ended up with a much larger and more expensive car. They should coordinate between the two terminals. They didn't inspect the exterior of the car when I picked up, but did when i returned it. This could have been a problem though it wasn't.
2 Nov 2016
Pros: The car we ended up getting was fine.
Cons: We paid for a mustang convertible or similar but when we got there they considered a fiat 500 comparable. Then there only
Other option was a VW bug convertible, in our minds going on a costal vacation and paying for an upgrade neither of those cars compared. Very unfortunate and put a damper on our trip
Barcelona Airport (Shuttle) / C/Marina, 20 Poligono Fenollar Sud-Bullidor
2 Mar 2017
Off airports issue
Pros: Helpful staff doing the best they can within company strategy and charges.
Cons: Long wait for shuttle when I landed, then to be told my return flight at 7 am was too early and I would need to pay 40 Euro for shuttle. I am sure it is in the small print somewhere but in the middle of an off fire tradingvedtste your choices are then limited.