Cons: Lost bag! Still waiting for delivery (concerned it was stollen)! Very poor tracking capability! Very poor communications! Crew appears to care less!
Sep 17, 2016
Steep boarding stairs and tiny overhead bins
Cons: Boarding stairs were steep and dangerous for older passengers, and overhead bins so small that regular-sized carry on bags had to be loaded at plane with checked luggage.
Sep 06, 2016
Cons: Online check-in difficult to use; no on board refreshments unless paid.
Aug 28, 2016
Cons: Having to get another boarding pass from Copenhagen to Newark.This wasted one half hour between flights . usually two boarding passes should have been issued in Amsterdam . Also not being able to reserve a seat.
Aug 20, 2016
Lost luggage, not able to check in, website doesn'
Cons: While ticket on this airline is cheap, it is unreliable and will end up costing you a lot more. It begins with us not able to check in online because the website is broken, hence forcing us to pay more for checked bags at the airport. Then the airline ended up losing our luggage for just a 1.5 hours flight. Unless you are fluent in Spanish, you are not able to communicate with them. Terrible airline with poor operational logistics and poor customer service.
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