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Try to humanize onboarding and take AI out. It's embarrassing and useless

We were helped whenever needed and had a pleasant flight.

Horrible crowding on the seats, headphones provided did not fit or work in the entertainment center, seriously the most uncomfortable flight I have taken in a LONG time. The people in front of me were literally 5 inches from my face the entire flight. Did they change their seats recently? I remember it being tight but wow this was a whole new level. Also I am a 5'3" small woman so I can't even imagine a larger person dealing with that for 11 hrs.

Always a pleasure to deal with United's helpful and knowledgeable staff

Didn't have bar code on our phone based boarding pass. People at the counter didn't notice. We walked to security, couldn't get through, had to go back to check in to get a paper boarding pass.

You only get a chocolate square and small bottle of water.!

"I am aware that there was a strike at Munich airport, which led to the cancellation of my flight. Additionally, I had insurance for the flight. Lufthansa informed me about the cancellation approximately 2.5 hours before the scheduled flight while I was en route to Rzeszow airport. They offered me accommodation in a hotel for the night and arranged two connecting flights for the next morning, instead of my originally booked single connecting flight. Consequently, I arrived a day later, causing me to miss a day of work and some important meetings. I hope you can assist me in obtaining a refund for this inconvenience."

Food could have tasted better and had more options - they ran out of vegetarian options. Considering this was business class, I don’t think that’s acceptable.

Flight left late. Missed connection. Rebooked in the morning. United couldnt find rebooking. Had to buy a new ticket to get home. Horrible all the way.

The passenger next to me Goran Goranov (elderly man in his 70s on his way to visit his children and grandchildren in Washington, DC) dropped his neck support pillow while boarding - none of the ground crew helped him. He subsequently lost his green card somewhere on the plane or on his way to the other airplane. I hope he found it. I am worried about him. His son had requested an agent to wait for him at the gate - nobody was there when Mr. Goranov came out of the plane Sofia- Frankfurt. Other passengers had to help him get to the next gate for Washington, DC. I hope Mr. Goranov found his Green card and got safely to Washington, DC to spend time with his family during the holiday season.